Emotional Footprint Awards 2024
Geographic Information Systems
SoftwareReviews names Esri ArcGIS and Maptitude GIS as Geographic Information Systems Emotional Footprint Award Winners.
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Geographic Information Systems
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
ESRI Ltd
Esri ArcGIS
ArcGIS is your first step toward better, smarter decision making and a more efficient organization. Just about every problem and situation has a location aspect. Unlock the power of location with ArcGIS.
8.1
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Caliper Corporation
Maptitude GIS
Maptitude Geographic Information System (GIS) software gives you the tools, maps, and demographic data you need to analyze and understand how geography affects you and your business. Every day you have to contend with spreadsheets and databases filled with vast amounts of customer, employee, sales, facility, and territory data.
8.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Mapbox
Mapbox
Mapbox is the location platform for developers, providing a complete suite of mapping and location services including global map data, real-time traffic, geocoding and address search, and routing and directions for navigation. Build with Mapbox APIs and SDKs across platforms, from web to mobile to embedded systems. Highly performant, customizable, and scalable, Mapbox services are trusted by companies across industries spanning logistics, business intelligence, consumer apps and beyond.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Autodesk Inc
AutoCAD Map 3D
Incorporate geographic information system and CAD data with an industry-specific toolset for GIS and 3D mapping.
7.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Hexagon
Hexagon Geospatial Platforms
Whether you’re building real-time situational awareness applications or interactive dashboards that power your daily operations, our geospatial and location intelligence platforms give you the tools to improve custom experiences.
7.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
General Electric
Smallworld GIS
This revolutionary, object-oriented, database-driven product provides a powerful, consistent architecture at the heart of many applications, such as those used for planning electric, gas and water distribution systems, designing telecommunications networks and evaluating strategic market opportunities.
6.7
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
68
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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