ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
8.1 /10
CX Score
8.2 /10
Category
ArcGIS Pro
8.1 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

86

Data Visualization GIS

86

Map Manipulation

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

79

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

74

Ease of IT Administration

74

Availability and Quality of Training

72

Vendor Support

71

ArcGIS Pro Reviews

Yasir S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Go-to GIS Program

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

Easier to learn and create map data.

What is your favorite aspect of this product?

The digitizing editor is my favorite aspect

What do you dislike most about this product?

It needs a very high end computer with high RAM and graphics card to run.

What recommendations would you give to someone considering this product?

If you are looking for creating spatial Data efficiently and easily then this is the software you need.

Pros

  • Continually Improving Product
  • Unique Features
  • Client's Interest First
  • Generous Negotitation
  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Great mapping service with extensive mobile use

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Unique Features
  • Transparent
  • Helps Innovate

Roger H.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Great mapping product and services.

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Quality of support and services offered.

What is your favorite aspect of this product?

Map publishing for public use.

What do you dislike most about this product?

Costs can be quite high for licenses.

What recommendations would you give to someone considering this product?

Make sure whether you need an internal portal, or if ArcGIS online is sufficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing