ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
7.8 /10
CX Score
7.9 /10
Category
ArcGIS Pro
7.8 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

Filter By

ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

72 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
79%
Conflict Resolution:
88%
Strategy & Innovation:
85%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

87

Map Manipulation

86

Data Visualization GIS

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

80

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

78

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

75

Ease of IT Administration

74

Availability and Quality of Training

71

Vendor Support

70

ArcGIS Pro Reviews

Jayaprakash S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

An effective platform for geospatial analysis

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

ArcGIS Desktop applications help us facilitate geospatial analytics tasks effectively. We utilize spatial analysis, 3D analysis, interoperability and geostatistical analysis tools to collect, organize, standardize, and perform spatial modelling tasks on natural hazard assessment, subsurface geological assessment and groundwater modelling. The model builder and integrated python platform help to access various spatial tools and build sequential modelling to solve complex issues. Compared to other products, It provides stable, easy-to-use, intuitive tools to execute mapping and geoprocessing tasks.

What is your favorite aspect of this product?

1. Supports various formats of spatial and tabular data, hence it gives flexibility in handling a wide variety of data and enables integration 2. User-friendly interface of the analytic tools gives a clear idea of the usage and guides the user to select the correct input data and require parameters. Detailed help manuals are linked to every tool for better understanding. 3. The recent ArcGIS Pro version contains numerous tools for raster analytics and facilitates state-of-art ML and deep learning algorithms for better prediction and data extraction from spatial imageries

What do you dislike most about this product?

1. Great features come with a cost. It is not free software, however, there are several licensing plans available to cater for the requirements 2. Recent desktop version (ArcGIS Pro) requires better hardware compatibility to run the tools smoothly. 3. It requires certain hands-on training and knowledge to get the most out of this software.

What recommendations would you give to someone considering this product?

ArcGIS Desktop software is used for a variety of geospatial tasks that range from spatial data collection to analysis, So, users must know their domain of business to enable the correct extensions that require to perform their tasks, and it may require an additional licensing fee.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Stella E.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great mapping features.

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

Creating layouts is enabled. Planning new infrastructure and locating existing underground infrastructure. Extremely powerful for integration with other systems

What is your favorite aspect of this product?

The ArcGIS.com cloud technology is rock solid. GIS software for big or specialized business. ArcGIS works well with web applications.

What do you dislike most about this product?

ArcMap has a very old/cluttered interface. Exporting data into excel as a CSV is a little clunky there should be a more intuitive way to do this.

What recommendations would you give to someone considering this product?

Great for mapping and web interfaces.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Brandon S.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Very helpful product for urban planning

Likeliness to Recommend

8 /10

What differentiates ArcGIS Pro from other similar products?

It is the preeminent geospatial data software and has pioneered in the industry. Most people who know how to use GIS software know ArcGIS well.

What is your favorite aspect of this product?

I am familiar with it, and I am able to create good looking maps that help with my work as an urban planner. I particularly like the ability to run network analysis and make heatmaps with the kernel density feature.

What do you dislike most about this product?

I dislike that Esri has stopped updating ArcMap Desktop in favor of ArcGIS Pro and Online. My organization still uses Desktop and I don't see them switching anytime soon. Desktop seems clunky and dated, and I wish Esri would also make improvements to this software.

What recommendations would you give to someone considering this product?

Esri knows what they're doing with GIS software. They are the top GIS company for a reason. ArcGIS is well worth it if you are a professional or organization that needs to regularly create maps.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Inhibits Innovation

Most Popular ArcGIS Pro Comparisons