ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
8.1 /10
CX Score
8.2 /10
Category
ArcGIS Pro
8.1 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

86

Data Visualization GIS

86

Map Manipulation

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

79

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

74

Ease of IT Administration

74

Availability and Quality of Training

72

Vendor Support

71

ArcGIS Pro Reviews

Brandon S.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Very helpful product for urban planning

Likeliness to Recommend

8 /10

What differentiates ArcGIS Pro from other similar products?

It is the preeminent geospatial data software and has pioneered in the industry. Most people who know how to use GIS software know ArcGIS well.

What is your favorite aspect of this product?

I am familiar with it, and I am able to create good looking maps that help with my work as an urban planner. I particularly like the ability to run network analysis and make heatmaps with the kernel density feature.

What do you dislike most about this product?

I dislike that Esri has stopped updating ArcMap Desktop in favor of ArcGIS Pro and Online. My organization still uses Desktop and I don't see them switching anytime soon. Desktop seems clunky and dated, and I wish Esri would also make improvements to this software.

What recommendations would you give to someone considering this product?

Esri knows what they're doing with GIS software. They are the top GIS company for a reason. ArcGIS is well worth it if you are a professional or organization that needs to regularly create maps.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Inhibits Innovation

Goraknath S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Arc gis is best gis software in the industry.

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Georeferncing, database n topology features

What is your favorite aspect of this product?

Georeferncing, Database n topology

What do you dislike most about this product?

The more it advances less user-friendly and unwanted features would be added

What recommendations would you give to someone considering this product?

Best in the industry

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel Z.

  • Role: Operations
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

It is a great geospatial analysis tool. It is expe

Likeliness to Recommend

8 /10

What differentiates ArcGIS Pro from other similar products?

The difference between ArcGis and other free-use products such as QGis is that it is not necessary to know programming and it is more intuitive when it comes to creating graphics. As for geocoding, it is similar to other products.

What is your favorite aspect of this product?

I like Survey123, which is their data collection method.

What do you dislike most about this product?

It is difficult to learn if the person does not have training as a geologist or does not have knowledge of data.

What recommendations would you give to someone considering this product?

I highly recommend the use of its mobile version. It is a solution for loading data and also for not very complex visualizations. It is a good starting point

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Fair

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous