ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
8.1 /10
CX Score
8.2 /10
Category
ArcGIS Pro
8.1 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

86

Data Visualization GIS

86

Map Manipulation

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

79

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

74

Ease of IT Administration

74

Availability and Quality of Training

72

Vendor Support

71

ArcGIS Pro Reviews

Nicolas E.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Unique features and functions

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

That being a software with a paid license, it has functions unique to other software, at the time of mapping, geolocation, coordinate projection, polygon measurement. In addition, when you need support, the customer service is ready to solve any problem, it is a software in which you have confidence and you feel the support of a provider

What is your favorite aspect of this product?

The ArcMap extension is my favorite aspect of ArcGis since it is the tool that I work with the most every day in my work and from which I learn every day. I love creating geodatabases and interacting with their tools.

What do you dislike most about this product?

Sometimes I don't like that loading times are so long when you load certain images, layers or shapefiles to the project

What recommendations would you give to someone considering this product?

Well, I would recommend that if you want to acquire the license, be it for business use or an educational center since the license is not cheap, so to speak, and the idea is that it be used on several company PCs.

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Client Friendly Policies

Nikolay G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Essential product for geospatial professional!

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

Some of the key differentiators of Esri ArcGIS compared to other similar products include: - Esri ArcGIS is a complete platform that includes desktop, server, and mobile components, while many other products are focused on just one or two of these areas. - Esri ArcGIS includes a wide range of out-of-the-box tools for data collection, analysis, and visualization, while other products may require users to purchase or build additional tools. - Esri ArcGIS has a large user community and a robust ecosystem of third-party products and services, while other products may have a smaller user base and fewer available add-ons.

What is your favorite aspect of this product?

There are many things I like about ArcGIS Desktop, but some of my favorite features include the ability to create and edit shapefiles, the various mapping tools, and the integration with other software programs. ArcGIS Desktop is very user-friendly and has a lot of features that make my work easier. For example, the tools for creating and managing map layers are very helpful. I also appreciate the wide range of data that can be imported into ArcGIS Desktop. I can create custom maps and use various tools to analyze data.

What do you dislike most about this product?

There are a few things that I dislike about ArcGIS Desktop. First, it can be challenging to find specific tools that you need for a project. Second, the software can be challenging to use if you are not familiar with GIS concepts. The interface is not as user-friendly as it could be and can be quite confusing for new users. The software can be quite slow and unresponsive at times. Until the recent versions, the software was very crash-prone. Finally, ArcGIS can be expensive to purchase and maintain, unless you're not from academia or government.

What recommendations would you give to someone considering this product?

There are a few things to consider when deciding whether or not to use ArcGIS Desktop: 1. What kind of data do you need to work with? ArcGIS Desktop is designed to work with geographic data, so if you need to work with other types of data, it may not be the best choice. 2. What kinds of analysis do you need to do? ArcGIS Desktop has a wide range of analytical tools available, so if you need to do more complex analysis, it may be a good choice. 3. How much experience do you have with GIS? ArcGIS Desktop is a fairly complex software, so if you're new to GIS, it may be better to start with something simpler.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Can be improved.

Likeliness to Recommend

4 /10

Pros

  • Saves Time
  • Reliable
  • Effective Service
  • Respectful

Cons

  • Less Transparent
  • Charges for Enhancements
  • Less Generous