ESRI Ltd

ArcGIS Pro

Composite Score

8.1 /10

CX Score

8.2 /10

74 Reviews Write a Review

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What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

1 Top Rated Capabilities

8 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Effective Service

Feature Ratings

Average 85

High Quality Maps

Geospatial Technology

Spatial Analysis

Map Customization

Data Visualization GIS

Map Manipulation

Data Integration GIS

Imaging and Production

Geo Coding

3D Visuals

Mobile

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

ArcGIS Pro Reviews

Brandon S.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Very helpful product for urban planning

Likeliness to Recommend

8 /10

What differentiates ArcGIS Pro from other similar products?

It is the preeminent geospatial data software and has pioneered in the industry. Most people who know how to use GIS software know ArcGIS well.

What is your favorite aspect of this product?

I am familiar with it, and I am able to create good looking maps that help with my work as an urban planner. I particularly like the ability to run network analysis and make heatmaps with the kernel density feature.

What do you dislike most about this product?

I dislike that Esri has stopped updating ArcMap Desktop in favor of ArcGIS Pro and Online. My organization still uses Desktop and I don't see them switching anytime soon. Desktop seems clunky and dated, and I wish Esri would also make improvements to this software.

What recommendations would you give to someone considering this product?

Esri knows what they're doing with GIS software. They are the top GIS company for a reason. ArcGIS is well worth it if you are a professional or organization that needs to regularly create maps.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Charges for Enhancements
Leverages Incumbent Status
Inhibits Innovation

Goraknath S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Arc gis is best gis software in the industry.

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Georeferncing, database n topology features

What is your favorite aspect of this product?

Georeferncing, Database n topology

What do you dislike most about this product?

The more it advances less user-friendly and unwanted features would be added

What recommendations would you give to someone considering this product?

Best in the industry

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel Z.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

It is a great geospatial analysis tool. It is expe

Likeliness to Recommend

8 /10

What differentiates ArcGIS Pro from other similar products?

The difference between ArcGis and other free-use products such as QGis is that it is not necessary to know programming and it is more intuitive when it comes to creating graphics. As for geocoding, it is similar to other products.

What is your favorite aspect of this product?

I like Survey123, which is their data collection method.

What do you dislike most about this product?

It is difficult to learn if the person does not have training as a geologist or does not have knowledge of data.

What recommendations would you give to someone considering this product?

I highly recommend the use of its mobile version. It is a solution for loading data and also for not very complex visualizations. It is a good starting point

Pros

Reliable
Inspires Innovation
Respectful
Fair

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

ArcGIS Pro

What is ArcGIS Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

ArcGIS Pro Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ArcGIS Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

High Quality Maps Includes high quality imagery, destinations, and area information.

Geospatial Technology Includes surface analysis, network analysis, and geovisualization.

Spatial Analysis Includes geographic data, analysis, and modelling.

Map Customization Map editor allows a map to be customized on-the-fly.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Map Manipulation Multiple maps can be open simultaneously, and can be duplicated, combined, synchronized, tiled, cascaded, and minimized/maximized.

Data Integration GIS Ability to import external data sources (census, etc.) overlayed into your map environment.

Imaging and Production Ability to export and print high-quality images and graphics in multiple formats, including presentation ready maps.

Geo Coding Custom geo-codable indexes can be created to pin-map based on external datasets.

3D Visuals Seamlessly toggle between 2D and 3D viewing of the map.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ArcGIS Pro Reviews

Brandon S.

Very helpful product for urban planning

Likeliness to Recommend

Pros

Cons

Goraknath S.

Arc gis is best gis software in the industry.

Likeliness to Recommend

Pros

Daniel Z.

It is a great geospatial analysis tool. It is expe

Likeliness to Recommend

Pros

Cons

1
Since last award

2
Since last award

Feature Ratings

High Quality Maps

Geospatial Technology

Spatial Analysis

Map Customization

Data Visualization GIS

Map Manipulation

Data Integration GIS

Imaging and Production

Geo Coding

3D Visuals

Mobile

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support