ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
7.8 /10
CX Score
7.9 /10
Category
ArcGIS Pro
7.8 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

Filter By

ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

72 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
79%
Conflict Resolution:
88%
Strategy & Innovation:
85%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

87

Map Manipulation

86

Data Visualization GIS

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

80

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

75

Ease of IT Administration

74

Availability and Quality of Training

71

Vendor Support

70

ArcGIS Pro Reviews

Tek K.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Best Commercial Product on Geospatial Domain

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Esri ArcGIS is a comprehensive spatial data platform for mapping, analysis, and data management. It offers a wide range of tools and capabilities for creating, editing, and analyzing geographic data. Esri ArcGIS is designed to be easy to use, intuitive, and powerful. It provides an extensive set of libraries, tools, and capabilities for working with geographic data. Additionally, it offers powerful visualization and analysis capabilities, with tools for data mining, modeling, and analysis. QGIS is also an GIS software like ArcGIS but it lacks to provide wide range of tools for mapping and analyzing geographic data.

What is your favorite aspect of this product?

My favorite aspect of the ArcGIS product is its intuitive user interface. The software is designed to be easy to use, allowing users to quickly and efficiently create, edit, and analyze their geographic data. Additionally, ArcGIS offers a wide range of powerful tools for data visualization and analysis, which enable users to gain valuable insights from their data.

What do you dislike most about this product?

One of the main drawbacks of ArcGIS is its cost. It can be difficult for many organizations to afford the necessary licenses, especially when compared to other open source GIS software options. Additionally, some users have experienced slow performance and frequent crashing when working with large datasets in ArcGIS. But the software crashing issue has been resolved within pro version.

What recommendations would you give to someone considering this product?

My recommendation would be: 1. Make sure you know exactly what features you need the ArcGIS software to provide. Different versions of ArcGIS offer different features. 2. Consider the cost of purchasing the software and any additional training or support services you may need. 3. Consider if you need a specific version of the ArcGIS software or if you can use an alternative. 4. Make sure the system requirements are compatible with your hardware. 5. Research the user community to get an idea of the level of support available for the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chanchala D.

  • Role: Public Sector
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Arc GIS - Science of Where!!

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

ArcGIS offers a wide range of tools and features for creating, managing, and analyzing spatial data. It includes powerful tools for data management, spatial analysis, geoprocessing, and mapping that can handle large and complex datasets. ArcGIS provides cloud-based services, such as ArcGIS Online and ArcGIS Enterprise, that allow users to access their GIS data and tools from anywhere with an internet connection. These services also provide features like collaboration, sharing, and publishing of maps and data. Esri has a large user community that provides a wealth of knowledge and resources, including online tutorials, documentation etc.

What is your favorite aspect of this product?

ArcGIS is highly versatile and supports a wide range of data formats, including ESRI shapefiles, GeoTIFF, Images, CAD files, KML, Excel data files, and more. The software also provides a data conversion facility through its conversion toolset, making it easy to work with a range of data sources.

What do you dislike most about this product?

The license version of ArcGIS is very expensive and it needs a considerable amount of memory and storage space to function properly.

What recommendations would you give to someone considering this product?

Esri releases updates and new versions of ArcGIS on a regular basis. Make sure you stay up-to-date with these updates to take advantage of new features and capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Feb 2023

An amazing software !

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ArcGIS Pro Comparisons