Software AG

Alfabet

Composite Score

6.4 /10

CX Score

6.3 /10

17 Reviews Write a Review

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What is Alfabet?

Software AG's Alfabet Enterprise Architecture Management Platform provides a collaborative platform for aligning the IT landscape with the business to guide competitive transformation. Alfabet offers a comprehensive solution for enterprise architecture management (EAM) and strategic IT planning and portfolio management (SPM). It comes in two editions – Alfabet Enterprise and Alfabet Fastlane – to let you decide which option best fits your needs based on budget, portfolio management maturity, program goals and stakeholders.

Company Details

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Alfabet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfabet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

87 Plan to Renew

2
Since last award

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfabet?

7% Negative

18% Neutral

75% Positive

Pros

Saves Time
Respectful
Effective Service
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 73

Analytics and Reporting

Repository Management

Data Visualization GIS

Project Management

Collaboration

Process Architecture

Performance Management

Risk and Fraud Assessment

Software Distribution

PCI and EMV Compatible

Document Management

Vendor Capability Ratings

Average 73

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Alfabet Reviews

Divya S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Great product with delightful customer assistance!

Likeliness to Recommend

8 /10

What differentiates Alfabet from other similar products?

It has got a great tech portfolio and project portfolio

What is your favorite aspect of this product?

Customer service is delightful

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

It swiftly helps in integrating systems, devices and other SAAS Apps.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

John L.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Expensive once add-ons are factored in

Likeliness to Recommend

6 /10

What differentiates Alfabet from other similar products?

Alfabet has an expansive set of features and is highly customizable. Data is easily referenced or extracted. Administration is relatively simple compared to other solutions.

What is your favorite aspect of this product?

Importing and accessing collected data is very simple, creating reports for that data is also relatively trivial.

What do you dislike most about this product?

Additional licensing is required to enable many features, and that licensing can be cost-prohibitive for many organizations.

What recommendations would you give to someone considering this product?

Be sure that your organizational requirements and expectations have been well defined. Ensure that you allocate adequate resources to the initial data collection process and the ongoing operation and maintenance of the product. Like most applications, Alfabet delivers best when it's well cared for and maintained.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Charges for Enhancements
Slower Product Innovation
Under Delivered

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Alfabet is a powerful product

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Efficient Service
Effective Service
Saves Time

Alfabet

What is Alfabet?

Company Details

Need Assistance?

Awards & Recognition

Alfabet Ratings

79 Likeliness to Recommend

1 Since last award

87 Plan to Renew

2 Since last award

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Alfabet?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Repository Management Includes storage, access control, and locking of files.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Architecture Includes business process, policy, procedure, and project reviews.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Software Distribution Includes electronic data interchange, document management, and financial reporting and analysis.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Alfabet Reviews

Divya S.

Great product with delightful customer assistance!

Likeliness to Recommend

Pros

John L.

Expensive once add-ons are factored in

Likeliness to Recommend

Pros

Cons

Alfabet is a powerful product

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

Feature Ratings

Analytics and Reporting

Repository Management

Data Visualization GIS

Project Management

Collaboration

Process Architecture

Performance Management

Risk and Fraud Assessment

Software Distribution

PCI and EMV Compatible

Document Management

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness