Alchemer Logo
Alchemer Logo
Alchemer LLC

Alchemer

Composite Score
7.2 /10
CX Score
6.9 /10
Category
Alchemer
7.2 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details


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Awards & Recognition

Alchemer won the following awards in the Voice of the Customer category

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
82%
Negotiation and Contract:
55%
Conflict Resolution:
80%
Strategy & Innovation:
65%
Service Experience:
76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

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0% Negative
11% Neutral
89% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Altruistic

Cons

  • Under Delivered
  • Vendor's Interest First
  • Charges for Enhancements

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

85

Dashboards, Analytics and Reporting

83

Sentiment Analytics

81

Alerts

81

Multi-Channel Data Collection

81

Data Visualization

76

API Framework

75

Text Analytics

71

Vendor Capability Ratings

Average 78

Breadth of Features

85

Usability and Intuitiveness

84

Availability and Quality of Training

81

Quality of Features

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Ease of Customization

78

Business Value Created

77

Ease of IT Administration

75

Vendor Support

74

Alchemer Reviews

Hitesh D.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great platform for creating surveys and analyses

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Pricing and UI

What is your favorite aspect of this product?

Ease of use and cost effective

What do you dislike most about this product?

I don't dislike anything about Alchemer so far.

What recommendations would you give to someone considering this product?

Alchemer offers a large number of question types to choose from, so go for it.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Security Protects

Katherine S.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

A bit pricy, but amazing features and ease of use

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

The useabiilty is itsmost unique feature!

What is your favorite aspect of this product?

The quick analysis of responses!

What do you dislike most about this product?

mostly just the price, we are a non profit

What recommendations would you give to someone considering this product?

make sure you can afford it, but the value it add is worth while!

Pros

  • Caring
  • Respectful
  • Fair
  • Acts with Integrity

Stace G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Very intiuitive and fits around your needs

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

The live reporting function is easy to use yet visually nice to look at and is simple enough that our client can understand it. The offline feature is also something that not many providers offer. Alchemer provides the offline functionality without losing too many of the important survey features (e.g. question types and logic/routing).

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The raw data download. I would like to see the header/question title then in the next row would be 1=, 2= etc. At the moment we have to create this 2nd row before it gets sent off to our data processors.

What recommendations would you give to someone considering this product?

Consider buying the full version so you can have access to all of the features.

Pros

  • Performance Enhancing
  • Unique Features
  • Saves Time
  • Continually Improving Product

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