Adobe Experience Manager Logo Award Winner Product Badge
Adobe Experience Manager Logo Award Winner Product Badge
Adobe Systems

Adobe Experience Manager

Composite Score
7.8 /10
CX Score
8.0 /10
Adobe Experience Manager
7.8 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative
13% Neutral
84% Positive

Pros

  • Reliable
  • Trustworthy
  • Security Protects
  • Inspires Innovation

Feature Ratings

Average 82

Content Repository

83

Web Publishing Capabilities

83

Standard Templates

83

Multi Channel Support

82

Analytics and Reporting

82

Content Security

82

E-Commerce Integration

81

Digital Asset Management

80

Social Media Integration

79

Management Interface

78

Translation Facilitation

78

Vendor Capability Ratings

Average 79

Business Value Created

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of Implementation

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

76

Ease of IT Administration

76

Ease of Data Integration

75

Adobe Experience Manager Reviews

Dylan A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A platform that manages content effectively

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

When traveling, you can access all your work forms from one place. You can check or collect data while offline, and you can link it to the server. Interactive forms were built using the regular Adobe suite packages and tools to show a customer how an app will work and to generate specific interactive forms for the project.

What is your favorite aspect of this product?

We find this tool's modularity and scalability to be outstanding. We like that it enables me to have all of my information organized, which makes it simpler to utilize once you get the hang of it. We also adore that it makes website design constant throughout various pages because it is easily customizable to meet your demands. Constructed using an open-source technology stack Within Adobe cloud products, there is excellent integration.

What do you dislike most about this product?

It is necessary to improve data input and integration with third parties. If you are a beginner and are unaware of UI language, Adobe products, or some level of coding or programming, you may find it challenging to navigate all the products. The cost is the other variable that may be challenging. If you want to run things smoothly, you must learn for a very long time.

What recommendations would you give to someone considering this product?

There are so many different types of reporting that may be done. The best feature for our purposes is Adobe Target, which uses artificial intelligence to assist us in data collection and prevents us from paying for real customers. Additionally, we have experimented with the Adobe Experience Manager Assets (DAM) program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diego Q.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great solution, not for agile

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

robust and complete solution all-in-one for marketing and digital content

What is your favorite aspect of this product?

robust and reliable

What do you dislike most about this product?

not intuitive, not designed for agile

What recommendations would you give to someone considering this product?

while well backed up, this platform is very restrictive under its ecosystem and will be difficult to extend

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Commodity Features
  • Under Delivered

Dairon P.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Amazing Marketing Software Suite"

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

the price is very high, instead there are other programs that have a lower price.

What is your favorite aspect of this product?

Marketing departments rely heavily on Adobe Experience Manager (AEM) as their primary content management system. Allows Marketers to make adjustments and push out changes to the live site without any development team reliance. Thus reducing the time it takes to get to market.

What do you dislike most about this product?

Small and medium-sized businesses may not be able to afford AEM, despite its many useful features. AEM licensing charges are too expensive for many businesses.

What recommendations would you give to someone considering this product?

Using adobe Analytics, you can achieve more with less by integrating and collaborating with other channels. There is a lot of value in the information provided here. Make a list of the styles and modules you'd want to use before you begin shopping. Choosing the proper product and service will be easier if you have a concept of the website or campaign you want to use to enhance digital experiences.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

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