Adobe Experience Manager Logo Award Winner Product Badge
Adobe Experience Manager Logo Award Winner Product Badge
Adobe Systems

Adobe Experience Manager

Composite Score
7.8 /10
CX Score
8.0 /10
Adobe Experience Manager
7.8 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative
13% Neutral
84% Positive

Pros

  • Reliable
  • Trustworthy
  • Security Protects
  • Inspires Innovation

Feature Ratings

Average 82

Content Repository

83

Web Publishing Capabilities

83

Standard Templates

83

Multi Channel Support

82

Analytics and Reporting

82

Content Security

82

E-Commerce Integration

81

Digital Asset Management

80

Social Media Integration

79

Management Interface

78

Translation Facilitation

78

Vendor Capability Ratings

Average 79

Business Value Created

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of Implementation

81

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

76

Ease of IT Administration

76

Ease of Data Integration

75

Adobe Experience Manager Reviews

Nixon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Provides generic insights

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Reusable Content and Experience Fragments allow users to create content, manage modifications, and serve it via a headless GraphQL approach or template-driven page writing. Its assets automatically tag, crops, and manipulates pictures and videos using AI and machine learning. AEM excels at connecting and managing content, assets, forms, and other items in a single location.

What is your favorite aspect of this product?

In addition to how simple it is to control and tailor it to our preferences. This technology enables me to easily and seamlessly adapt the material for the visitors. I can easily operate or manage all of our material with AEM and make adjustments quickly. It offers the best features and functions as my primary workstation.

What do you dislike most about this product?

This program's most recent update can seem antiquated to consumers because there aren't any noteworthy new developments or innovations. The truth is that working with and understanding all of the options in this program will take some time at first, so it is important to let new users know this up front.

What recommendations would you give to someone considering this product?

Not only is Adobe Experience Manager (AEM) a tool for websites and content-based initiatives. However, AEM is also a digital asset management (DAM) solution, a solution for organizing and producing all from form-based procedures to digital archiving of PDF files. AEM is suited for multi-site scenarios such as multi-site, multi-language, multi-tenant, multi-channel, and multi-brand.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Radhika C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Effective digital content management system.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

With Adobe Experience Manager, we could provide more customer service, like actual experts. We wanted to be able to deploy our code to our production environments on time. Additionally, we find more freedom to govern and modify our environment and significant financial savings. For our multilingual system, Adobe Experience Manager was unquestionably the best option.

What is your favorite aspect of this product?

AEM includes a reliable method for gathering data and valuable capabilities that allow for creating several offers to gauge how users react to various websites. I also appreciate how it facilitates user performance analysis and A/B testing. As it offers integration with practically all apps to improve the user experience from any legacy or new technology platform, it can also be coupled with Adobe Analytics to extract data on the performance of different website campaigns.

What do you dislike most about this product?

In contrast to other DAMs, tasks take too long. It's more complicated than it should be. There is a need for improvement in the data input and integration with third parties. If you are a novice and are unfamiliar with UI language, Adobe products, or some level of coding or programming, you may need help navigating all the products.

What recommendations would you give to someone considering this product?

You can manage your marketing material and digital assets with Adobe Experience Manager. For content makers, it works best and is simple to utilize. Your digital experience may be created and managed across the web, mobile, and upcoming mediums. The answer for managing content and developing websites is Adobe Experience Manager. Their documentation has a few glitches but is of excellent quality and current.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kate L.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best method for creating original products.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

You can quickly manage materials, set up SEO, duplicate content across sites, and do a lot more with it. I'm using AEM to create a highly complicated website. Live Copy is one of my favorite features because it allows me to manage sites for three nations effortlessly while only needing one modification. This makes it a very simple tool for organizing your digital assets, creating websites in several languages, and publishing material everywhere you choose.

What is your favorite aspect of this product?

This tool's excellent modularity and scalability are appealing to me. It enables me to organize all of my information, which makes it simpler to utilize once I get the hang of it. I also adore that it makes website design constant throughout various pages because it is easily customizable to meet your demands. They are incredible, especially the essential components, and they meet all the fundamental requirements for authoring or creating material for any portal, computer website, or e-commerce site.

What do you dislike most about this product?

A team of 50 people is needed to support it, from adding content to the platform to providing governance to ensure that what goes in complies with the rules. The quality of the services could be improved. Niche expertise makes it difficult to locate sources with in-depth knowledge. The license model and price standards are too expensive, making them unsustainable for customer retention.

What recommendations would you give to someone considering this product?

One of the most cutting-edge tools for creating and managing web pages, websites, mobile applications, and content is Adobe Experience Manager or AEM. We have been using this platform at the company for a very long time and enjoy it. Working within an integrated CMS is an outstanding experience due to this solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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