Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.0 /10

103 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

13% Neutral

84% Positive

Pros

Reliable
Trustworthy
Security Protects
Inspires Innovation

Feature Ratings

Average 82

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Digital Asset Management

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Content Marketing

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Anish K.

Role: Consultant
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to learn, use and innovate.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Ease of use and customization

What is your favorite aspect of this product?

Analytics and DAM

What do you dislike most about this product?

Adobes' lack of support towards customization, no quick fixes available

What recommendations would you give to someone considering this product?

If used within the available framework it is highly capable.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Andrew B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

The Cadillac of CMS platforms if you can afford it

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

AEM provides functionality above and beyond competitors and has capabilities to integrate a wide range of 3rd party tools

What is your favorite aspect of this product?

My favorite aspect is the frontend management UI. It is clean and easy to use.

What do you dislike most about this product?

Advanced functionality requires intimate knowledge of the backend (this is to be expected, though, with such a robust platform).

What recommendations would you give to someone considering this product?

The only question in my opinion is whether your organization can afford it. It's not cheap, but the value is definitely there.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Vendor's Interest First

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Good product to easy, and integrate

Likeliness to Recommend

7 /10

Pros

Effective Service
Fair
Altruistic
Continually Improving Product

Cons

Under Delivered
Less Friendly Negotiation

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

83 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Asset Management

Content Marketing

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Anish K.

Easy to learn, use and innovate.

Likeliness to Recommend

Pros

Andrew B.

The Cadillac of CMS platforms if you can afford it

Likeliness to Recommend

Pros

Cons

Good product to easy, and integrate

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration