Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.0 /10

103 Reviews Write a Review

Claim Software

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

13% Neutral

84% Positive

Pros

Reliable
Trustworthy
Security Protects
Inspires Innovation

Feature Ratings

Average 82

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Digital Asset Management

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Content Marketing

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Koutarou K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Content workflows can also be optimized.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

A major highlight of AEM is its robust digital asset management capabilities. It enables the creation of intuitive workflows to handle everything from images, documents, multimedia, and code assets. Features like version control, referencing, annotations, and dynamic tagging save tremendous time when wrangling web content.

What is your favorite aspect of this product?

Efficiently managing underlying content is critical but challenging when building websites and applications. AEM is a leading web content management system tailored for developers. AEM shines with its CRX content repository, unified API layer, extensible components, and integration support with IDEs, enabling us to customize experiences faster. Options for coding in HTL, JavaScript, or integrating frameworks like React, Angular, and Vue are available to accelerate development. The AEM SDK and local dispatcher also facilitate building and testing sites.

What do you dislike most about this product?

It would be helpful to have more out-of-the-box capabilities for handling global multi-site content sharing across brands. The learning process can be difficult for beginners, and expanding starter kits and site templates could improve this.

What recommendations would you give to someone considering this product?

AEM has been invaluable for our engineering team. It enables us to deliver dynamic digital experiences faster by streamlining our web content workflow on one flexible platform. Unlocking efficiency through AEM is a huge win for any software team building modern sites at scale. Its time-savings and agility gains are game-changing.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Joel J.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product for large enterprise

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

The scalability and ease of usage across multiple stakeholders differentiates AEM from other products in the market. Not to mention the full Adobe suite on offer including Analytics

What is your favorite aspect of this product?

Analytics from the AEM

What do you dislike most about this product?

UI is not easy for beginners.

What recommendations would you give to someone considering this product?

Use it only if your business is running at a large scale that requires such an advanced product as AEM

Pros

Reliable
Trustworthy
Transparent
Security Protects

Leah T.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Great Product!

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

The usability around website creation and management is much easier and quick to implement. Its integration with other tools/applications is amazing!

What is your favorite aspect of this product?

The responsive pages are straightforward to create. AEM is also easy to integrate with other tools for reporting, analysis, spell check, and broken link corrections/reporting. This software is always very consistent in updates.

What do you dislike most about this product?

The ability to learn about the new product. It would be helpful to have more introduction tools and videos without having to connect with customer service, although they are great to work with!

What recommendations would you give to someone considering this product?

There are no recommendations for becoming familiar with the software and learning over time.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

83 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Asset Management

Content Marketing

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Koutarou K.

Content workflows can also be optimized.

Likeliness to Recommend

Pros

Joel J.

Great product for large enterprise

Likeliness to Recommend

Pros

Leah T.

Great Product!

Likeliness to Recommend

Pros

Most Popular Adobe Experience Manager Comparisons

Progress Sitefinity

Oracle WebCenter Sites

WordPress VIP

Enonic

OpenText TeamSite

Bloomreach Composable Personalization Cloud

2
Since last award

3
Since last award

2
Since last award

Feature Ratings

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration