Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.0 /10

103 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

13% Neutral

84% Positive

Pros

Reliable
Trustworthy
Security Protects
Inspires Innovation

Feature Ratings

Average 82

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Digital Asset Management

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Content Marketing

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Saren S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

The supercar of web platforms.

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

It's part of a much large family of Adobe products, and the roadmap is always adding new integrations and features. There is always a better future just over the horizon.

What is your favorite aspect of this product?

Once we set up AEM pages to leverage reusable modules, authoring pages became much, much easier. We actually have an enforceable global style guide now.

What do you dislike most about this product?

It requires very specialized resources to make customize modules, it's not just HTML and CSS. It's pulling resources from smaller pools of talent. They can be hard to find and are more costly to hire.

What recommendations would you give to someone considering this product?

Hire in your internal team with generalized skills and then take full advantage of all the training resources. It takes time, so be patience, and grow and develop your team step by step. There aren't many shortcuts around this.

Pros

Fair
Acts with Integrity
Friendly Negotiation
Security Protects

Tolulope L.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

One of the best tools Adobe offers

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics

What is your favorite aspect of this product?

The drag and drop interface - makes it fairly easy to utilize with little familiarity.

What do you dislike most about this product?

The amount of technical knowledge is needed to set up templates for sites

What recommendations would you give to someone considering this product?

If you are already sold on other Adobe products, then this is a good purchase

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Mark M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Adobe delivers another GREAT product

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager has all the features we need, in one easy to use package

What is your favorite aspect of this product?

Ease of use and deployment

What do you dislike most about this product?

I havent found anything that I dislike yey.

What recommendations would you give to someone considering this product?

Use Adobe first and you wont ever look back

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

83 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Asset Management

Content Marketing

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Saren S.

The supercar of web platforms.

Likeliness to Recommend

Pros

Tolulope L.

One of the best tools Adobe offers

Likeliness to Recommend

Pros

Mark M.

Adobe delivers another GREAT product

Likeliness to Recommend

Pros

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Feature Ratings

Content Repository

Web Publishing Capabilities

Standard Templates

Multi Channel Support

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Social Media Integration

Management Interface

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration