Adobe Systems

Adobe Experience Manager

Composite Score

8.3 /10

CX Score

8.4 /10

77 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 73%
Conflict Resolution:: 84%
Strategy & Innovation:: 78%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

4% Negative

6% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 82

Collaboration

Workflow and Approval Management

Manage / Administration of Metadata

Automation of Metadata Creation

Digital Asset Sharing

Permissions and Access Right Management

Digital Asset Findability

Content Capture

In System Content Views

Integration

Version Management

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Also Featured in...

Content Marketing

Score 8.4

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 7.9

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Rizwan S.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

good product

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

Software licensing

What is your favorite aspect of this product?

product differentiation

What do you dislike most about this product?

NOthing as of sort

What recommendations would you give to someone considering this product?

Purchase lending can be improved

Pros

Inspires Innovation
Friendly Negotiation
Reliable
Over Delivered

Cons

Less Performance Enhancing
Slower Product Innovation
Commodity Features

Sandeep V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

AEM - Enterprise Content Management System

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is an enterprise level CMS and good for organizations with clear visibility for long term goals

What is your favorite aspect of this product?

Content management

What do you dislike most about this product?

User interface is hard to use for business users, as compared to other CMS systems like Webflow

What recommendations would you give to someone considering this product?

AEM is good as an enterprise level CMS but not every other organization can afford it due to high cost of procurement

Pros

Efficient Service
Caring
Respectful
Helps Innovate

Yunus Emre T.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Great Interface

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Customer Oriented

What is your favorite aspect of this product?

Clients would be happy to use it easily.

What do you dislike most about this product?

Interface could be more intuitive

What recommendations would you give to someone considering this product?

Learn the product better to get most out of it

Pros

Reliable
Trustworthy
Inspires Innovation
Transparent

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Adobe Experience Manager Ratings

82 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Automation of Metadata Creation Asset metadata can be created using rules.

Digital Asset Sharing Ability to securely share the digital assets (or files)

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Digital Asset Findability Capabilities of navigation and browsing

Content Capture Channels through which content is uploaded or classified.

In System Content Views Ability to create customized views of content repositories.

Integration Integration with E-Commerce and/or Other Platforms

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Rizwan S.

good product

Likeliness to Recommend

Pros

Cons

Sandeep V.

AEM - Enterprise Content Management System

Likeliness to Recommend

Pros

Yunus Emre T.

Great Interface

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow and Approval Management

Manage / Administration of Metadata

Automation of Metadata Creation

Digital Asset Sharing

Permissions and Access Right Management

Digital Asset Findability

Content Capture

In System Content Views

Integration

Version Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration