Adobe Experience Manager Logo
Adobe Experience Manager Logo
Adobe Systems

Adobe Experience Manager

Composite Score
7.9 /10
CX Score
8.0 /10
Adobe Experience Manager
7.9 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

Filter By

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
70%
Conflict Resolution:
82%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
14% Neutral
84% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Content Workflow Management

85

Multi Channel Support

85

Content Repository

85

Analytics and Reporting

85

Standard Templates

84

Web Publishing Capabilities

84

Content Security

83

E-Commerce Integration

83

Digital Asset Management

82

Management Interface

81

Social Media Integration

80

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

83

Ease of Customization

83

Ease of Implementation

83

Availability and Quality of Training

81

Breadth of Features

81

Vendor Support

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Data Integration

78

Adobe Experience Manager Reviews

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2024

A leader in Marketing space w/ excellent products

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Gary A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

The Power of Personalization in Healthcare.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is a comprehensive solution for creating personalized, efficient, and engaging patient experiences across multiple digital channels. For healthcare organizations like ours, where clear communication is vital, AEM ensures that every patient interaction is seamless and aligned with their specific needs.

What is your favorite aspect of this product?

What really stands out about AEM is its ability to integrate with other systems, particularly EHRs and CRM platforms. The integration of patient data with the content we display ensures that we are delivering timely, contextually relevant information. For example, when a patient’s lab results are available, AEM can automatically trigger a message to the patient with instructions on the next steps, enhancing patient care and reducing the need for manual follow-up.

What do you dislike most about this product?

One downside is the complexity of its initial setup and configuration.

What recommendations would you give to someone considering this product?

If you’re looking for a robust solution for managing patient-facing content and improving patient engagement, Adobe Experience Manager is a powerful choice. Its flexibility, integration capabilities, and ability to deliver personalized content are especially valuable in healthcare settings, where clear and timely communication can have a direct impact on patient outcomes

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rizwan S.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

good product

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

Software licensing

What is your favorite aspect of this product?

product differentiation

What do you dislike most about this product?

NOthing as of sort

What recommendations would you give to someone considering this product?

Purchase lending can be improved

Pros

  • Inspires Innovation
  • Friendly Negotiation
  • Reliable
  • Over Delivered

Cons

  • Less Performance Enhancing
  • Slower Product Innovation
  • Commodity Features

Most Popular Adobe Experience Manager Comparisons