Adobe Experience Manager Logo
Adobe Experience Manager Logo
Adobe Systems

Adobe Experience Manager

Composite Score
7.9 /10
CX Score
8.0 /10
Adobe Experience Manager
7.9 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
70%
Conflict Resolution:
82%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

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2% Negative
14% Neutral
84% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Content Workflow Management

85

Multi Channel Support

85

Content Repository

85

Analytics and Reporting

85

Standard Templates

84

Web Publishing Capabilities

84

Content Security

83

E-Commerce Integration

83

Digital Asset Management

82

Management Interface

81

Social Media Integration

80

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

83

Ease of Customization

83

Ease of Implementation

83

Availability and Quality of Training

81

Breadth of Features

81

Vendor Support

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Data Integration

78

Adobe Experience Manager Reviews

Rajiv K.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Easy to use and implement, highly customizable

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

I feel AEM provides a comprehensive solution - it is a CMS that can be highly customized - We replaced Documentum which is an enterprise content management platform with AEM - We built a custom workflow which lots of capabilities similar to what is available in Word or excel. The bets part is that we built a portal on AEM which would get all the content from the workflow in real time. We also introduced the Adobe analytics which is really phenomenal.

What is your favorite aspect of this product?

It is highly customizeable - it can be integrated with Adobe analytics which is pioneer in providing real-time analytics and detailed segmentation. We were able to deliver the entire solution in 9-10 months

What do you dislike most about this product?

It doesnt have smart table feature and the rcih text editor lacks some basic features

What recommendations would you give to someone considering this product?

You have to think from a broader perspective - You need to build an end to end solution out of AEM and then only you can get the true benefit of AEM - without Adobe analytics there is no real benefit.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Caring

James M.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Very handy, easy to use.

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

The user interface is unique and easy to navigate.

What is your favorite aspect of this product?

Integration to social media

What do you dislike most about this product?

Cumbersome and slows down the internal memory of my computer.

What recommendations would you give to someone considering this product?

I strongly recommend this product, one of the best available.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Superb Product with delightful features

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Acts with Integrity

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