Adobe Experience Manager Logo
Adobe Experience Manager Logo
Adobe Systems

Adobe Experience Manager

Composite Score
7.9 /10
CX Score
8.0 /10
Adobe Experience Manager
7.9 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
70%
Conflict Resolution:
82%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

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2% Negative
14% Neutral
84% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Content Workflow Management

85

Multi Channel Support

85

Content Repository

85

Analytics and Reporting

85

Standard Templates

84

Web Publishing Capabilities

84

Content Security

83

E-Commerce Integration

83

Digital Asset Management

82

Management Interface

81

Social Media Integration

80

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

83

Ease of Customization

83

Ease of Implementation

83

Availability and Quality of Training

81

Breadth of Features

81

Vendor Support

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Data Integration

78

Adobe Experience Manager Reviews

Natalia S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

One of the most recommended tools

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

It has the ability to seamlessly integrate data and content, its flexibility to adapt to the needs of each work team and its powerful recommendation engine that allows to offer personalized experiences in real time, so I consider that these features allow it to be remarkable and to differentiate itself from other similar ones

What is your favorite aspect of this product?

It is an excellent tool for creating web content, marketing campaigns and personalized customer experiences. This software allows you to work on the lack of consistency in brand communication, the difficulty to segment audiences and the inability to deliver personalized digital experiences on a large scale. It is highly recommended for creating and managing web content, personalizing digital experiences and optimizing marketing campaigns.

What do you dislike most about this product?

Complexity in managing multiple websites across the platform.

What recommendations would you give to someone considering this product?

I recommend Adobe Experience Manager because it is suitable for companies looking to improve the personalization of their customer communications, optimize their digital marketing campaigns and manage multiple websites efficiently.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason H.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Straightforward and meets the need

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

Not familiar with other products

What is your favorite aspect of this product?

It's easy to use

What do you dislike most about this product?

Does not integrate with MS products

What recommendations would you give to someone considering this product?

Nothing comes to mind

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Vanessa F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Experience Management, Elevated.

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager has become our go-to platform for creating and managing digital experiences at our IT agency. As a Network Engineer, you might think my role wouldn’t involve much interaction with a CMS, but AEM’s integration capabilities with APIs and cloud infrastructure often bring me into the fold. It’s a powerhouse that goes beyond just content management—it’s a full-fledged digital experience enabler.

What is your favorite aspect of this product?

The seamless integration with Adobe’s Creative Cloud is my favorite feature. Our design team can push assets directly from Photoshop or Illustrator into AEM, where they’re immediately ready for use. From my perspective, the simplified workflow minimizes the back-and-forth, making it easier for IT to maintain performance standards while empowering the creative team to stay productive.

What do you dislike most about this product?

The platform’s complexity can be daunting, especially for teams that aren’t familiar with its architecture.

What recommendations would you give to someone considering this product?

AEM has enabled us to deliver consistent, high-quality experiences for our clients while reducing content production times. It also provides excellent analytics, which helps both IT and marketing teams understand how content performs across different channels. This cross-departmental visibility has been a game-changer for aligning our strategies.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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