Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

Audio Controls

84

File Transfer

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Carles P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

GREAT for online meetings.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Since we used Adobe Connect in my work together with my team, it has greatly facilitated the growth of the business and improved the relationship with our customers covering the way we attend to the concerns of those who need it, it has a big difference with other similar products, Because this software makes everything easier, it is a flexible, intuitive platform with powerful features that adapt to our needs and provides us with solutions when we need it, Adobe Connect is currently our favorite and number one option for being the best that exists now in the market, according to our criteria and experience.

What is your favorite aspect of this product?

I love Adobe Connect because it works as a link with the people we need to approach through a screen, with solid communication, creating the best experience for its quality of service, it is an excellent platform that provides great features and functionalities to develop from Videoconferences, online meetings, chats, and much more, sharing information in a secure way thanks to its end-to-end security, it has a pleasant and very easy to use interface, it is flexible and of absolute utility.

What do you dislike most about this product?

Adobe Connect has worked for me in its entirety, without problems, without failures without any inconvenience, because of the efficiency of this tool with advantageous options, it is a positive, powerful software that offers absolutely everything we need when developing online meetings , best of all with simplicity and end-to-end security.

What recommendations would you give to someone considering this product?

Adobe Connect is innovative, flexible and goes hand in hand with its users, very useful to bring a close relationship with customers, partners, colleagues and colleagues anywhere in the world, collaborating to the fullest in our projects and providing benefit to create solutions and Boosting high levels of productivity, I recommend it because it is easy to use and provides incredible solutions, without failures, in general it is lovely.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Inspires Innovation

John C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

Use adobe connect to communicate easily!

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It has many differences since this tool has many improvements in terms of video and audio quality that it presents in videoconferences. Also because it works in a more fluid way and the tool does not hang when we are on call, its interface is much easier to use making more users without experience in this type of tools can use it. It has the option of chat and is totally free.

What is your favorite aspect of this product?

I like it because it is mainly free and, thus, provides excellent service to users. It is very popular among my friends for how fast it is and for the high quality of sound and video it provides. It has a very exclusive and original design in its interface that makes it very striking. I can be chatting and simultaneously I can be in a conference without any problem and without the call slowing down.

What do you dislike most about this product?

I don't find anything negative or that I dislike this tool because I have used it for a good time and worked with it in a good way.

What recommendations would you give to someone considering this product?

I recommend this tool to all these people who make video calls or videoconferences often, who are always chatting with friends, family or co-workers because it is really very useful and has great video and audio quality. It is also totally free making it much friendlier.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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