Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

394 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Fair
Acts with Integrity

Feature Ratings

Average 84

Instant Messaging

Audio Conferencing VoIP

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Facilitator Functions

Audio Controls

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Adobe Connect Reviews

Mehul D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It connects rooms to persistent virtual environments that can be set up once and be re-used over and over again leading to business movement

What recommendations would you give to someone considering this product?

It is user-friendly interface and it is also customizable, reusable, secure virtual experiences, accessible and flexible

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eden U.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

A bit complex, also pricey, but worth it

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers unmatched flexibility in designing virtual meeting spaces. Unlike many tools that provide standard layouts, it allows users to create custom room templates with drag-and-drop “pods” for specific tasks, such as chat, Q&A, polls, or shared content. This makes it ideal for creating interactive and branded virtual environments. Rooms in Adobe Connect persist over time, meaning you can set them up once and reuse them for recurring meetings, webinars, or training sessions. This saves time and ensures consistency, especially for educators or trainers who need specific layouts for repeated sessions.

What is your favorite aspect of this product?

My favorite aspect is that the platform focuses heavily on engagement, with features like interactive polls, quizzes, and surveys. Attendees can also interact through emoticons, status indicators, and advanced chat functionalities. These tools enhance participation, making it more engaging than traditional virtual meeting platforms.

What do you dislike most about this product?

It has a steeper learning curve. Adobe Connect’s highly customizable interface and extensive feature set can be overwhelming for new users. Setting up rooms, managing pods, and navigating the platform often require more time and training compared to simpler tools like Zoom or Microsoft Teams.

What recommendations would you give to someone considering this product?

If you’re considering Adobe Connect, start by assessing whether your primary needs align with its strengths. Adobe Connect is ideal for organizations requiring customized virtual spaces, robust training tools, and highly interactive webinars. If you prioritize these features, the platform’s capabilities can significantly enhance your virtual experiences. Ensure your team is prepared for the learning curve. Adobe Connect’s flexibility comes with complexity, so investing time in training for both hosts and administrators is crucial. Use Adobe’s tutorials and support resources to ease the onboarding process.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Harvey B.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

A Connect Experience

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

it allows you to create interactive layouts with polls, files, and videos, all running seamlessly within the same session

What is your favorite aspect of this product?

I once set up a virtual workshop with branded slides, interactive polls, and shared notes, and it genuinely impressed our clients

What do you dislike most about this product?

Getting everything configured, especially for new users, can take longer than it should, which sometimes delays meetings

What recommendations would you give to someone considering this product?

Allocate some extra prep time before your first few sessions to make sure everything is running smoothly.

Pros

Helps Innovate
Continually Improving Product
Acts with Integrity
Transparent

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Mehul D.

Fantastic product, but a bit pricey

Likeliness to Recommend

Pros

Eden U.

A bit complex, also pricey, but worth it

Likeliness to Recommend

Pros

Harvey B.

A Connect Experience

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

Zoom

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GoTo Meeting

TeamViewer

Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Facilitator Functions

Audio Controls

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support