Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

377 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Daryl T.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Adobe Connect: To meet our needs

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

While you may think that Adobe has great design tools, they also offer online meeting capabilities through Adobe Connect. You will meet in an online meeting room with a custom URL that is always available. You can record your meetings and even republish them. Also, there are plugins (pods) that allow you to do more. Use the Video pod to share a webcam feed, for example. A free trial is available.

What is your favorite aspect of this product?

Usernames and passwords with fixed URLs for meeting rooms. Participant participation rate and monitoring of user activity Integration of questionnaires. Ability to manage the participants who are connected or mute their microphones. Ability to prepare many designs with different content. Has chats. Participants can raise their hands to avoid talking to each other.

What do you dislike most about this product?

Unable to share my computer audio while screen sharing

What recommendations would you give to someone considering this product?

I've found that you can stay in touch with people from all over the country and it's a great way to keep learning visually.

Pros

Over Delivered
Friendly Negotiation
Helps Innovate
Continually Improving Product

Emma Sophia R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Excellent, Reliable, Efficient

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Recording and editing video is my best experience with this software

What is your favorite aspect of this product?

- I like to be able to integrate music, images, documents, distribute files, links, etc. - The ability to use custom applications / POD - Background noise reduction is a very good function. - Its interface is attractive. - The support they offer is excellent and they are always available for questions or tutorials.

What do you dislike most about this product?

I have had some problems with the audio in the conversations and some errors and incompatibility with Flash Player, but until now nothing

What recommendations would you give to someone considering this product?

I recommend Adobe Connect because it ensures that the visual work remains of the highest quality during these times to continue face-to-face instruction as much as possible.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Walter M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Connect to meetings easily with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

What differentiate Adobe Connect is that it offers a diverse set of features with greater functionality.

What is your favorite aspect of this product?

I like the adaptability and many varieties of layouts it offers.Unlike other platforms,Adobe connects offers more breakout rooms and offers Notes or Q and As during meetings.I love that it is easy to rename the web link so that other invited participants in meetings can have a better sense of direction.

What do you dislike most about this product?

It is costly to buy license but works great as a web conference tool.

What recommendations would you give to someone considering this product?

Best tool for those companies looking forward to collaborate during online events as the software offers all the tools you would require.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Daryl T.

Adobe Connect: To meet our needs

Likeliness to Recommend

Pros

Emma Sophia R.

Excellent, Reliable, Efficient

Likeliness to Recommend

Pros

Walter M.

Connect to meetings easily with Adobe Connect

Likeliness to Recommend

Pros

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support