Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

377 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

alexandra f.

Role: Sales Marketing
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Simple to use and efficient

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It utilises the features you use the most whilst still ensuring that its user friendly and in touch with the current trends

What is your favorite aspect of this product?

The flexibility and ease of use - very easy to train others to use it

What do you dislike most about this product?

nothing - we love it

What recommendations would you give to someone considering this product?

don't shop around - just get it!

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Altruistic

Taufik R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

For presentations and documentation of experiences

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

A favorable and distinctive virtue of this product in relation to others is that it does not require downloading so it is more comfortable, practical and reliable.

What is your favorite aspect of this product?

I like this software for the following reasons: • facilitates training and education activities in one place and in a synchronized way. • It allows to act with excellent reciprocal relationships, pleasant and elegant surroundings with the rest of the participants during the development and development of our presentations. • Useful and practical to record lectures, make lectures, opinions, advice and reports with the rest of the participants. • Facilitates information sharing using brochures, catalogs, and videos on customer specifications, and details. • Allows the option of conducting live surveys among participants.

What do you dislike most about this product?

Sometimes it bothers me when there are connection difficulties, even more so when there is a rush to start.

What recommendations would you give to someone considering this product?

I recommend this software, it makes it easy for organizations to create presentations, conferences and learning and training meetings on significant aspects of activities with work teams and clients from anywhere immediately.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Priyah M.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2020

Perfect tool for easy coordination.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The ability to streamline various presentations.

What is your favorite aspect of this product?

Quality records, clear Audio and Videos.

What do you dislike most about this product?

No issue for me.

What recommendations would you give to someone considering this product?

Easy meeting platform which offers various possibility for the efficient remote meeting and document sharing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

alexandra f.

Simple to use and efficient

Likeliness to Recommend

Pros

Taufik R.

For presentations and documentation of experiences

Likeliness to Recommend

Pros

Priyah M.

Perfect tool for easy coordination.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support