Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

Audio Controls

84

File Transfer

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Satisfaction in presentations and documentation

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It stands out as it allows files to be uploaded to the server for work teams to download. It is very practical for business presentations with clients, this is an invaluable aspect to distribute notes and plans.

What is your favorite aspect of this product?

The features that I like about the system are the following: The possibility of sharing a slide is good, you can verify its speed is something valuable since it has a variety of functions that are constantly updated. It is very practical and ideal for learning processes, it is cost-effective and useful to prepare and document yourself remotely or online. You can work simultaneously from your PC in the same way, admit quantity of dimensions per member with the use of a browser. Another of its virtues is its performance defines a variety of chats, shared records, tests, among others.

What do you dislike most about this product?

One of the qualities that I do not like about Adobe Connect is the requirement of having to agree with intermediaries to obtain the affiliation and be able to make calls.

What recommendations would you give to someone considering this product?

I recommend the software as being suitable and convenient for teaching, learning, meetings and exhibitions on the web.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hachiro Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Link work teams online.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Working with this tool is a privilege, it offers functions that other applications of its kind do not provide, such as surveys, whiteboards and up to 100 webcams.

What is your favorite aspect of this product?

I like this software, it allows and guarantees levels of security and privacy in our meetings, facilitates user names and passwords with fixed URLs for meeting rooms, Indicates the participation rate of participants and monitoring of user activity, Integration options of questionnaires, ability to manage participants who are connected or mute their microphones, To prepare a variety of designs with different content, participants can raise their hands to avoid talking to each other, it also allows writing on documents and whiteboard.

What do you dislike most about this product?

It is somewhat heavy that on certain occasions the audio and video freeze while we are using it, specifically when trying to share screens, it should be noted that it may be related to the internet connection to operate.

What recommendations would you give to someone considering this product?

I recommend, this software is relatively flexible for running meetings, from a simple webinar with a presenter to group sessions where participants are divided into multiple rooms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akiyama T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Show projections and collaborate from anywhere.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It is distinguished from other products, due to its excellent functionality to carry out surveys, open questions, show slides, videos, workgroup rooms and activities, the connection capacity is in real time, specifically through audio only.

What is your favorite aspect of this product?

It is a tool that is motivating for the organization used to: Preparation, development and execution of work activities or tasks. Faculty to make the training meeting rooms directly and with touches of the theme to be exposed It offers a container in meeting rooms with data to share documents, videos, chat, surveys, among others. It has an interface panel that is very useful for navigating while in the meeting, since it only shows what the audience sees Extract meeting documents, presentations, and videos on the go.

What do you dislike most about this product?

Although it is not such an unpleasant action, I consider that the subscription costs and fees are high, it is still aspects that could be improved.

What recommendations would you give to someone considering this product?

I recommend the application for being innovative, interactive and reliable for online conferences, projection of services, for clients on site and from different places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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