Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

377 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Riya D.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Authentic and secure way to manage webinars!

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has been ahead of its competition in terms of user interface and customizations of meeting environment, customer layout for indivisual meetings can be added and virtual space can also be customized as per need. Polls, quizzes and whiteboards are very important for interactive sessions for better engagement and better insights results . The most important thing for our company is security and adobe connect performs top notch in that area .

What is your favorite aspect of this product?

I like its ease of use and no call drops and video glitches while calls even when the network is not stable sometimes. Also its feature for increasing engagement during video calls is really helpful like whiteboards ,qna and custom pods.

What do you dislike most about this product?

I dont have major dislikes with the product , just that its UI can be improved further and it can be made more user friendly for mobiles.

What recommendations would you give to someone considering this product?

I highly recommend it to businesses that depends on continuous engagement with webinar and conference calls with clients and team , this should fit perfectly in that requirement.

Pros

Caring
Saves Time
Respectful
Altruistic

Julia d.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Great tool and user friendly

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect stands out because it lets you customize meeting rooms, supports multimedia content, offers collaboration tools like whiteboards and polls, ensures accessibility with features like closed captioning, provides strong security, and integrates well with other apps.

What is your favorite aspect of this product?

I think the customizable meeting rooms are a standout feature. Being able to set up a room exactly how you want it and have it stay that way for future meetings is really convenient and helps keep things organized.

What do you dislike most about this product?

not applicable

What recommendations would you give to someone considering this product?

If you’re considering Adobe Connect, explore its customization options, use multimedia for engaging presentations, take advantage of collaboration tools, ensure accessibility, prioritize security, and integrate it with other apps for a seamless experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gaurav B.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Total package in managing video conference!

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe connect overall good software although it can be improved in terms of video quality.

What is your favorite aspect of this product?

I like its well defined interface and how easy it is for taking conference call and helped in team management when working in remote locations.

What do you dislike most about this product?

I find no misconfiguration while working while working with this tool.

What recommendations would you give to someone considering this product?

I strongly recommend to peoples who are working remotely in organisation.

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Client's Interest First

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Riya D.

Authentic and secure way to manage webinars!

Likeliness to Recommend

Pros

Julia d.

Great tool and user friendly

Likeliness to Recommend

Pros

Gaurav B.

Total package in managing video conference!

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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TeamViewer

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support