Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Fabby J.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Solution for training and mobile learning

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It is a videoconferencing solution for online courses, meetings and webinars unlike other option being web-based platform allowing to host and attend virtual meetings.

What is your favorite aspect of this product?

It offers plans for enterprise specific needs. Enterprise needs to contact sales team.

What do you dislike most about this product?

During the session sometimes it is experience that the video or audio stops , which is annoying for the presenter as well as audience.

What recommendations would you give to someone considering this product?

Its a good option for enterprises ,for individual its bit expensive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Damiano B.

Role: Sales Marketing
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2022

Great product, better than others

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It's not free, but the quality is absolutely high. Consider this Investment.

What is your favorite aspect of this product?

I love that meetings can start immediately in HD video and audio quality, attracting a diverse and global audience with business opportunities, myriad benefits and collaboration benefits.The ability to record is excellent and the control to share materials is enough.

What do you dislike most about this product?

ometimes there is too much that you can do with adobe connect and it can be a little complicated. Not as customizable for the attendees. We also did not like having to use the application for our speakers.

What recommendations would you give to someone considering this product?

Try it out! It takes some getting used to compared to Zoom or GoTo, but the customizability and interactive features make it worth it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Efficient Service

Annika L.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Adobe connect is very helpful for business.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

It’ nice having breakout rooms and switch between them; permits for larger flexibility and therefore the ability to connect one on one. It’s nice to be able to share documents, however if we could write about the screenshare that might even be useful.

What is your favorite aspect of this product?

The share screen feature is great. Also, i really like however you’re able to share documents and whiteboards, in addition as links and documents. I exploit the chat feature for all of my classes and find it terribly helpful. I believe that it’s simple for my end users to attach into the classroom using the links. I post the link when I create the category in my LMS. I really like the file share feature and i love that i may also share an internet link. I favor that i’m able to have multiple chat and polling windows open at a similar time. I realize this program simple to use and i assume my end users also find it easy to use.

What do you dislike most about this product?

Drawing tools functionality is expanded in conjunction with writing symbols in textboxes. I can’t understand also why the scrolling feature is disabled once the drawing toolbar is present. I would like there’s also more ability to control image files a bit like PDF.

What recommendations would you give to someone considering this product?

It’s undoubtedly a helpful tool. Takes time to get used to it however it can facilitate your organization. There are details that require fixing, but if you can be patient it is comparatively simple to use.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Fabby J.

Solution for training and mobile learning

Likeliness to Recommend

Pros

Damiano B.

Great product, better than others

Likeliness to Recommend

Pros

Cons

Annika L.

Adobe connect is very helpful for business.

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support