Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Carla A.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great communication tool

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Unlike other tools, I can mention that this one is unique because it gives a visually friendly interface with complete learning and stability, I love that meetings can start quickly in HD video clip and audio quality.

What is your favorite aspect of this product?

What I love most about this tool is that it is secure because the host controls all the content that the competitors can see. The filming function is outstanding and the control to share materials is sufficient.

What do you dislike most about this product?

In my special critique, we have no complaints with this product as the best feature of Adobe Connect (which is not available with others) is the ability to preload meeting rooms with requested content for competitors.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this product is since we have the possibility to easily configure different designs with slideshows, video clips, surveys. We don't have to worry about screen sharing or making sure our teacher opens the necessary slides.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

Thania D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Efficient and secure online meetings

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

A conference tool with functions that allows teams to maintain video communications with good resolution, allowing them to share screens and even files in less time. Something that differentiates this system from others is that in terms of creating meeting rooms It is very easy and also safe, since the user will have a totally unique link that will guarantee that whoever has access to the meeting is the indicated user.

What is your favorite aspect of this product?

What I like is that in general the meeting rooms will be active for the time required, being able to access them without problems at every opportunity, and in terms of work teams this will avoid wasting time programming new rooms, in addition access can be from tablets, Windows or Mac with the same efficiency. Something that this tool also allows is to make PowerPoint presentations, make notes or share files with the same efficiency

What do you dislike most about this product?

I have no problems with this communication system, it is the system that has the most security and advice can be found on the web

What recommendations would you give to someone considering this product?

It is recommended for all companies that require its services, it is quite safe to hold online meetings in large teams

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Israel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Adobe Connect has been the best tool we have found

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has been the best tool we have found to meet each of the company's employees as well as potential clients who are meters away. This space has become a safe and reliable place that provides all the tools basic and innovative to communicate with these people, from the ease of your desktop Adobe Connect is shown as a pleasant program with a simple mission of increasing the best contact experience for each of its users, which makes us always trust this program It is the good visual and text quality and always in a completely stable channel.

What is your favorite aspect of this product?

One of the things that I like the most about this program is the excellent image and audio quality that it shows in each of the meetings that we start, and it perfectly complies with being a calm and interactive space, which is very helpful for us to debate. multiple issues and fundamental issues of the company with several of its employees who are located in different parts, Adobe Connect will be in charge of grouping us in a place that makes us feel much closer, as it also serves us to teach classes on video or forms in real time with our co-workers, I love having the support of this program every time.

What do you dislike most about this product?

The problem with this program is that it can lag behind other software with the same mission due to the outdated nature of each of its functions, it is true that they comply and are effective, but in the market for more innovative digital methods offered by other programs, this can appear a bit basic and it is essential that it improve its functions in each of the updates that it uses from time to time.

What recommendations would you give to someone considering this product?

Despite the small limitations that this always efficient and stable program has to keep us in touch with each of our contacts, with the help of Adobe Connect it is possible to perform multiple tasks in these meetings, the program is capable of increasing the interaction of people who They are located kilometers away and do not stop the development of any work, that is why I always recommend Adobe Connect, this software has not been bad for us since we have been using it for years.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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