Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Ayanfe M.

Role: Finance
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Good in collaborative Conferencing

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect distinguishes itself from other similar products through its robust feature set, customizable layouts, and extensive integration options, offering a comprehensive platform for virtual meetings, webinars, and training sessions.

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is its versatility, providing a dynamic platform for interactive collaboration and engaging presentations across various settings.

What do you dislike most about this product?

The complexity of the user interface and the learning curve associated with mastering its features can be challenging and frustrating for new users.

What recommendations would you give to someone considering this product?

For someone considering Adobe Connect, I would recommend thoroughly exploring its features through available tutorials and training resources to fully leverage its capabilities for interactive and engaging virtual meetings and presentations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Estie W.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great software, but costly

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Adobe has landing pages. That's it's strongest feature

What is your favorite aspect of this product?

Chat groups for brainstorming sessions. Multilanguage support.

What do you dislike most about this product?

Price. It's quite costly

What recommendations would you give to someone considering this product?

Great product and slightly better than alternatives, choose it If the cost is not a factor.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dustin S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Enhancing Remote Training video conferencing

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has robust video conferencing and screen-sharing capabilities. This enables infrastructure specialists to conduct remote training sessions and presentations with their teams effectively. The platform's high-quality audio and video ensure clear communication and quick knowledge transfer.

What is your favorite aspect of this product?

Adobe Connect offers breakout rooms, polling features, and recording functionalities that enable specialists to create engaging training sessions, collect feedback, and provide personalized guidance to participants, even when working remotely. This fosters knowledge retention and instills confidence within their teams to effectively navigate infrastructure challenges.

What do you dislike most about this product?

In areas with unreliable or low-bandwidth internet access, it may experience technical issues during remote training sessions. These issues can disrupt the learning experience.

What recommendations would you give to someone considering this product?

Adobe Connect is an invaluable tool for professionals engaged in remote training and presentations within the realm of infrastructure management. Its video conferencing capabilities are robust. It also has interactive collaboration features and provides a secure environment. This makes it a compelling solution for organizations that want to enhance the skills of their IT teams and ensure operational continuity in remote or hybrid work settings. These professionals can conduct impactful and engaging training sessions by using Adobe Connect.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Ayanfe M.

Good in collaborative Conferencing

Likeliness to Recommend

Pros

Estie W.

Great software, but costly

Likeliness to Recommend

Pros

Dustin S.

Enhancing Remote Training video conferencing

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

Zoom

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TeamViewer

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support