Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

377 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Efe O.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use but a bit costly

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

They’re mainly thesame guess my organization chose it cos of cost

What is your favorite aspect of this product?

Digital Whiteboard presentation

What do you dislike most about this product?

Cost of purchase

What recommendations would you give to someone considering this product?

Great for institutions

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Cons

Charges for Enhancements
Inhibits Innovation
Slower Product Innovation

Rachel C.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Adobe Connect Survey

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Compared to other similar platforms I've used, it possesses more advanced annotation tools and virtual backgrounds

What is your favorite aspect of this product?

Simplicity to extensively customize meeting environments to suite different purposes and audiences

What do you dislike most about this product?

They need to bring a nice mobile app like that of Zoom

What recommendations would you give to someone considering this product?

I would advise them to use it primarily on desktops for best experience

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chandrika S.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Works good and affordable

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe is less expensive with you compare it to other competitors like Canva

What is your favorite aspect of this product?

Its is easy to use.

What do you dislike most about this product?

Unless you have high end membership it is a little restrictive a takes a lot of space

What recommendations would you give to someone considering this product?

I think of you are looking for something affordable with wide variety Adobe is the good option, it also comes with monthly payments option.

Pros

Helps Innovate
Trustworthy
Efficient Service
Respectful

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Efe O.

Easy to use but a bit costly

Likeliness to Recommend

Pros

Cons

Rachel C.

Adobe Connect Survey

Likeliness to Recommend

Pros

Chandrika S.

Works good and affordable

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

Zoom

Microsoft Teams

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GoTo Meeting

TeamViewer

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support