Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

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4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Instant Messaging

85

Audio Conferencing VoIP

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Facilitator Functions

84

Audio Controls

83

Application Share

83

Keyboard Mouse Control

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Business Value Created

82

Breadth of Features

82

Availability and Quality of Training

82

Ease of Data Integration

81

Vendor Support

80

Adobe Connect Reviews

Eden U.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A bit complex, also pricey, but worth it

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers unmatched flexibility in designing virtual meeting spaces. Unlike many tools that provide standard layouts, it allows users to create custom room templates with drag-and-drop “pods” for specific tasks, such as chat, Q&A, polls, or shared content. This makes it ideal for creating interactive and branded virtual environments. Rooms in Adobe Connect persist over time, meaning you can set them up once and reuse them for recurring meetings, webinars, or training sessions. This saves time and ensures consistency, especially for educators or trainers who need specific layouts for repeated sessions.

What is your favorite aspect of this product?

My favorite aspect is that the platform focuses heavily on engagement, with features like interactive polls, quizzes, and surveys. Attendees can also interact through emoticons, status indicators, and advanced chat functionalities. These tools enhance participation, making it more engaging than traditional virtual meeting platforms.

What do you dislike most about this product?

It has a steeper learning curve. Adobe Connect’s highly customizable interface and extensive feature set can be overwhelming for new users. Setting up rooms, managing pods, and navigating the platform often require more time and training compared to simpler tools like Zoom or Microsoft Teams.

What recommendations would you give to someone considering this product?

If you’re considering Adobe Connect, start by assessing whether your primary needs align with its strengths. Adobe Connect is ideal for organizations requiring customized virtual spaces, robust training tools, and highly interactive webinars. If you prioritize these features, the platform’s capabilities can significantly enhance your virtual experiences. Ensure your team is prepared for the learning curve. Adobe Connect’s flexibility comes with complexity, so investing time in training for both hosts and administrators is crucial. Use Adobe’s tutorials and support resources to ease the onboarding process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Harvey B.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A Connect Experience

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

it allows you to create interactive layouts with polls, files, and videos, all running seamlessly within the same session

What is your favorite aspect of this product?

I once set up a virtual workshop with branded slides, interactive polls, and shared notes, and it genuinely impressed our clients

What do you dislike most about this product?

Getting everything configured, especially for new users, can take longer than it should, which sometimes delays meetings

What recommendations would you give to someone considering this product?

Allocate some extra prep time before your first few sessions to make sure everything is running smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Acts with Integrity
  • Transparent

Dr. Aashu k.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Enhancing Healthcare with Adobe Connect

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

It allows you to share multiple content types such as PowerPoint, PDF, Videos and provides you detailed reports-analytics. It meets Healthcare industry standards for confidential communication.

What is your favorite aspect of this product?

I can create highly customized meetings with branded theme, layouts Also I can easily share on Adobe creative cloud files directly within Adobe Connect, improves workflow.

What do you dislike most about this product?

Lack of Virtual Video filters and Handing large-scale events can be a bit complex.

What recommendations would you give to someone considering this product?

It's powerful tool for Virtual collaboration with variety of features. Consider the size of meetings, required features and integration needs then choose right plan.

Pros

  • Continually Improving Product
  • Unique Features
  • Inspires Innovation
  • Saves Time

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