Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Leonardo B.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Good product

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Good services

What is your favorite aspect of this product?

Video calls

What do you dislike most about this product?

Functionality

What recommendations would you give to someone considering this product?

Good services

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Eduardo E G.

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

The recording features are excellent

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

Participants can interact with a recorded session exactly like they would with a live one (with the obvious exception of interacting with others). You can add markers to the recording so that viewers can quickly navigate to the sections they are interested in without having to watch the entire thing. The recording can be offloaded if you'd like to host it somewhere else.

What is your favorite aspect of this product?

You can have any kind of meeting, from straightforward webinars with a single presenter to breakout groups with attendees spread across many rooms.

What do you dislike most about this product?

The one thing about Adobe Connect that I don't like is that you have to buy the telephony from a third party in order to get integrated telephony. Adobe does not offer this. The only drawback is that you must use a different app to control the telephony once you've finished setting everything up. In my opinion, this is Adobe Connect's lone shortcoming, but because the platform as a whole is so strong, I am ready to overlook it.

What recommendations would you give to someone considering this product?

The user interface is not always intuitive and can be hard to navigate. Once you get used to it, it's navigable. Learn first how to use efficient the interface, which has tools like notes, chat, pods, and more. Simplify your task as much as you can when trying to acquire precise information quickly.

Pros

Performance Enhancing
Unique Features
Respectful
Acts with Integrity

Cons

Vendor's Interest First

Barbara H.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent for online training use

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Training was successfully moved to Adobe Connect classrooms, and despite the threat of COVID-19, company operations continued unabated. Possibility of editing a PDF file without installing any further software.

What is your favorite aspect of this product?

Being able to make some personal touches as the producer was a wonderful touch. There were a lot of ways to get people interested and keep the presenter in touch with what they were thinking.

What do you dislike most about this product?

This event will not be as adaptable to the guests. The requirement to use the program's audio output was also a major irritant. This platform was particularly challenging for our older, less tech-savvy speakers to utilize because it was so different from what they were accustomed to.

What recommendations would you give to someone considering this product?

Courses fit together nicely within broader curriculums, making it easy to convey to students what they should be working for. Rather than requiring staff members to divulge their personal email addresses, we opted for a straightforward username and password system.

Pros

Efficient Service
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Leonardo B.

Good product

Likeliness to Recommend

Pros

Eduardo E G.

The recording features are excellent

Likeliness to Recommend

Pros

Cons

Barbara H.

Excellent for online training use

Likeliness to Recommend

Pros

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support