Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

rondurigu N.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Effective Conferencing With Adobe Connect

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Well, it is more than a web conferencing software as it also houses leading collaboration features

What is your favorite aspect of this product?

Deployment was easy and the software is straightforward It is an easy to use software and makes online meetings easy

What do you dislike most about this product?

Not so many complaints as Adobe Connect has been great ever since deployment

What recommendations would you give to someone considering this product?

For those looking for an affordable yet effective conferencing and collaboration software, I recommend Adobe Connect. It is the best money can get in its price point

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Rohit J.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Product!!!

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has great hosting tools and also it allows smooth video conferencing. The screen-sharing option is also very smooth.

What is your favorite aspect of this product?

screen sharing Host Controls

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

A great tool to have in your bucket!!!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Effective Service

Jessica S.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Adobe Connect made collaboration easy

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

In our company, the morning meeting is where most of the action takes place. While it is not our go-to app for presentations and meetings, we do use it on occasion. This program is great for the afternoon impromptu meeting because it works with a wide variety of platforms (from Windows to IOS). As a result, we've had a larger turnout for our afternoon meeting.

What is your favorite aspect of this product?

Adobe Connect has proven to be a powerful tool for us when we need to conduct remote training for our users. Before, we had to go to different locations for training, but now that we can have these events online, we can keep business as usual despite the difficulties we're facing.

What do you dislike most about this product?

There is a persistent problem with Adobe Connect's ability to establish a connection with my company's VPN and my hardwired internet connection. For security reasons, our organization has disabled the wireless connection settings on all of our desktop PCs.

What recommendations would you give to someone considering this product?

Many people work together to keep our massive website updated with fresh stuff often. In-person drills would be held before the pandemic hit. That simply couldn't be done until lately. Instead of physically bringing everyone together for training, we've been using Adobe Connect to host virtual sessions for everyone on staff. We've seen a lot of success with this, and user feedback has been overwhelmingly positive.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

rondurigu N.

Effective Conferencing With Adobe Connect

Likeliness to Recommend

Pros

Rohit J.

Great Product!!!

Likeliness to Recommend

Pros

Jessica S.

Adobe Connect made collaboration easy

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support