Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Guo R.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Incredible Product

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers extensive customization and branding options, allowing us to create personalized meeting experiences aligned with our company's brand identity. This can enhance professionalism and consistency in client interactions, setting us apart from competitors.

What is your favorite aspect of this product?

Adobe Connect provides a platform for delivering engaging presentations and facilitating interactive sessions through its support for various multimedia formats. This feature can greatly enhance communication and understanding between our financial planners and clients.

What do you dislike most about this product?

Adobe Connect's limited integration capabilities with financial planning software may result in additional manual work for data entry and synchronization. This could potentially increase operational inefficiencies and hinder productivity within our financial company.

What recommendations would you give to someone considering this product?

To mitigate usability challenges associated with Adobe Connect's interface complexity, I recommend investing in client education and onboarding programs. This could involve providing tutorials, resources, and personalized support to help clients navigate the platform effectively and maximize its utility for their financial planning needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Naveen D.

  • Role: Finance
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Tremendous Product and very easy to use

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Having good features and easy to use

What is your favorite aspect of this product?

Their catalog are very overwhelming as they list all their offerings, including PDF, e-signatures, marketing commerce

What do you dislike most about this product?

Everything is good

What recommendations would you give to someone considering this product?

Must use the product its Fantastic

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thanga V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Interactive and Engaging Learning Platform,

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

What sets Adobe Connect apart from other similar products is its comprehensive suite of features designed to facilitate engaging and interactive virtual meetings, webinars, and training sessions. Unlike some competitors, Adobe Connect offers robust customization options, allowing users to tailor the interface and functionality to suit their specific needs and branding requirements.

What is your favorite aspect of this product?

The platform offers a wide range of features, including customizable layouts, breakout rooms, interactive polls, and whiteboarding tools, which enhance collaboration and participation among participants. Additionally, Adobe Connect's robust recording and playback capabilities enable users to capture sessions for future reference or on-demand viewing, adding flexibility to the learning experience.

What do you dislike most about this product?

Navigating the platform and accessing its various features and settings can sometimes be confusing, leading to a steep learning curve. Additionally, while Adobe Connect offers extensive customization options, configuring and managing sessions may require advanced technical skills or training.

What recommendations would you give to someone considering this product?

Plan your sessions ahead of time, customizing layouts and branding to create a professional experience. Practice using Adobe Connect and test your setup before hosting live sessions to ensure a smooth experience. Utilize interactive features to engage participants actively and enhance collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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