Adobe Systems

Adobe Analytics

Composite Score

8.1 /10

CX Score

8.3 /10

45 Reviews Write a Review

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What is Adobe Analytics?

It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.

Company Details

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Awards & Recognition

Adobe Analytics won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Continually Improving Product
Helps Innovate

Feature Ratings

Average 85

Anomaly Detection

Cross Channel Attribution Analysis

Data Visualization

API Framework

Audience Demographics

Customer Journey Modelling

Conversion Analysis

Real Time Workflow Automation

Audience Segmentation

Metadata Management

Predictive Analytics

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Product Analytics

Score 8.5

View Adobe Analytics in this category (opens in a new tab)

Website Analytics

Score 8.5

View Adobe Analytics in this category (opens in a new tab)

Voice of the Customer

Score 8.2

View Adobe Analytics in this category (opens in a new tab)

Adobe Analytics Reviews

Chasity R.

Role: C-Level
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use and worth the investment.

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

Adobe has a tradition of stability and is number one in digital upgrading systems. There really is no comparison.

What is your favorite aspect of this product?

Adobe, as an overall digital system, has superceded all of our professional expectations. Every aspect of this product has been beneficial to our business.

What do you dislike most about this product?

No comment.

What recommendations would you give to someone considering this product?

Invest in the best thing for your business. Go Adobe or go home!

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

NATHANIEL C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

The best And Powerful Analytics Platform

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics is easy to use. The platform can hold a huge dataset. It is very accurate in its analytics.

What is your favorite aspect of this product?

The fearture called anomaly detection is very helpful because it helps to expose web traffic activity that is not normal. We get alerts when there are anomalies in the analytics. Integrates with our CRM. The reporting fearture is accurate and detailed. For data analysis there are many options like the flow charts , fallouts and conversion funnels. Does analytics for campaigns. The segmentation within the tool for reporting is very insightful.

What do you dislike most about this product?

There is nothing to dislike about Adobe Analytics.

What recommendations would you give to someone considering this product?

Adobe analytics has been very helpful in bringing insight to our data. I highly recommend Adobe Analytics.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kasey K.

Role: Operations
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2021

Must have for web analytics!

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

The features of this software seems to be much better than others. The information that it captures, the ability to build reports and utilize data have been fantastic for my business.

What is your favorite aspect of this product?

The ability to understand your website and utilize pieces of information makes this software very valuable.

What do you dislike most about this product?

I wish there was a free version that you could test out first.

What recommendations would you give to someone considering this product?

If you need a great program for analytics, this is a must have!!!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Analytics

What is Adobe Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Adobe Analytics Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Adobe Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Analytics

Website Analytics

Voice of the Customer

Adobe Analytics Reviews

Chasity R.

Easy to use and worth the investment.

Likeliness to Recommend

Pros

NATHANIEL C.

The best And Powerful Analytics Platform

Likeliness to Recommend

Pros

Kasey K.

Must have for web analytics!

Likeliness to Recommend

Pros

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Qualtrics CoreXM

Feature Ratings

Anomaly Detection

Cross Channel Attribution Analysis

Data Visualization

API Framework

Audience Demographics

Customer Journey Modelling

Conversion Analysis

Real Time Workflow Automation

Audience Segmentation

Metadata Management

Predictive Analytics

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training