What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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89 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Artificial Intelligence Engine
Intent Extraction
Leads Generation
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Vendor Support
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Also Featured in...
Overview
Onboard
Onboard
Measure
Coach
Scale
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Ada Reviews
Jasen S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
HUGE help with ticket volumes
Likeliness to Recommend
What differentiates Ada from other similar products?
I have not worked much with other similar products, but Ada has been a major help in providing users with self-serve options to avoid having to write in, or collecting all necessary information required should a ticket be required.
What is your favorite aspect of this product?
Flexible bot can be programmed to be fun and silly where it makes sense.
What do you dislike most about this product?
Still waiting on Twitter linking.
What recommendations would you give to someone considering this product?
Initial setup and training can be pretty quick, but it can take a dedicated user quite a while to really dive into all that Ada is capable of.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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