Top Zoho Desk Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Common Features
Intelligent Search | Rich Text Editor | Cataloging | API Integration | Role-Based Access | Reporting and Analytics | AI Capabilities | Multi-Language Support | Version Control | Workflow and Approval Management | Multiple File Type Support | Bulk Actions | Social Features | Configurable Knowledge Repository
8.7
Composite
Score
+92
Emotional
Footprint
46
Reviews
Best Alternatives and Competitors to Zoho Desk
Compare how Zoho Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Bitrix24 Ltd
Bitrix24
8.7
Composite
Score
+98
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Zoho Desk, Bitrix24 is:
More Efficient
Better at Integrating
Easier to Implement
More Innovative
More Transparent
More Respectful
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Atlassian
Confluence
8.7
Composite
Score
+85
Emotional
Footprint
119
Reviews
Reviews Say
Compared to Zoho Desk, Confluence is:
Easier to Use
Less Inspiring
Less Caring
Less Transparent
Less Respectful
Less Efficient
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Freshworks
Freshdesk
8.5
Composite
Score
+92
Emotional
Footprint
48
Reviews
Reviews Say
Compared to Zoho Desk, Freshdesk is:
Easier to Use
More Efficient
More Reliable
Easier to Customize
More Respectful
Easier to Implement
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Guru Technologies
Guru
8.4
Composite
Score
+88
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Zoho Desk, Guru is:
Easier to Use
Easier to Implement
Better at Support
Less Inspiring
Less Innovative
Less Efficient
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
HubSpot
HubSpot Service Hub
8.3
Composite
Score
+89
Emotional
Footprint
42
Reviews
Reviews Say
Compared to Zoho Desk, HubSpot Service Hub is:
More Efficient
Better at Support
Easier to Use
More Respectful
Less Inspiring
Less Transparent
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Silly Moose (KnowledgeOwl)
KnowledgeOwl
8.3
Composite
Score
+99
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Zoho Desk, KnowledgeOwl is:
Better at Support
More Efficient
Easier to Use
More Innovative
More Caring
More Transparent
KnowledgeOwl helps organizations of all sizes build better knowledge bases.
QualityUnit
LiveAgent
8.2
Composite
Score
+90
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Zoho Desk, LiveAgent is:
Better at Support
Better at Integrating
Easier to Use
Easier to Implement
Less Inspiring
Less Innovative
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Zendesk
Zendesk Guide
7.6
Composite
Score
+75
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Zoho Desk, Zendesk Guide is:
Less Transparent
Less Reliable
Less Inspiring
Less Caring
Less Innovative
Less Respectful
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.