Knowledge Management
Top Zoho Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

8.6

Composite
Score

+92

Emotional
Footprint

52

Reviews

Best Alternatives and Competitors to Zoho Desk

Compare how Zoho Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Atlassian

Confluence

8.8

Composite
Score

+89

Emotional
Footprint

156

Reviews

Reviews Say

Compared to Zoho Desk, Confluence is:

Easier to Implement

Better at Support

More Innovative

Less Inspiring

Less Transparent

Less Caring

Bitrix24 Ltd

Bitrix24

8.6

Composite
Score

+99

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Zoho Desk, Bitrix24 is:

Better at Integrating

Easier to Implement

More Innovative

More Efficient

More Respectful

More Caring

HubSpot

HubSpot Service Hub

8.6

Composite
Score

+92

Emotional
Footprint

62

Reviews

Reviews Say

Compared to Zoho Desk, HubSpot Service Hub is:

Better at Support

More Caring

More Innovative

More Respectful

Better at Integrating

Better at Training

Freshworks Inc.

Freshdesk

8.4

Composite
Score

+95

Emotional
Footprint

56

Reviews

Reviews Say

Compared to Zoho Desk, Freshdesk is:

More Caring

More Respectful

More Innovative

More Efficient

More Reliable

Easier to Implement

QualityUnit

LiveAgent

8.3

Composite
Score

+91

Emotional
Footprint

36

Reviews

Reviews Say

Compared to Zoho Desk, LiveAgent is:

Better at Support

Better at Integrating

Easier to Implement

Easier to Use

More Transparent

Less Inspiring

Guru Technologies

Guru

8.2

Composite
Score

+89

Emotional
Footprint

45

Reviews

Reviews Say

Compared to Zoho Desk, Guru is:

Better at Support

More Caring

Easier to Use

Easier to Implement

Better at Training

Less Inspiring

Zendesk

Zendesk for Service

8.2

Composite
Score

+81

Emotional
Footprint

53

Reviews

Reviews Say

Compared to Zoho Desk, Zendesk for Service is:

Less Transparent

Less Inspiring

Less Reliable

Harder to Customize

Less Innovative

Less Efficient

Silly Moose (KnowledgeOwl)

KnowledgeOwl

8.0

Composite
Score

+99

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Zoho Desk, KnowledgeOwl is:

Better at Support

More Innovative

More Caring

Easier to Use

More Efficient

More Respectful

Most Popular Zoho Desk Comparisons