Top Salesforce Field Service Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.
Common Features
Dispatch Management | Billing and Invoice Management | Service Scheduling | Mobile App | Quotes and Estimates | Dashboards, Analytics and Reporting | Field Service Workflow Management | Field Service Knowledge Management | Application Integration | Online Booking | GPS Tracking | Field Sales Enablement
7.5
Composite
Score
+80
Emotional
Footprint
18
Reviews
Best Alternatives and Competitors to Salesforce Field Service
Compare how Salesforce Field Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Freshworks Inc.
Freshdesk
8.0
Composite
Score
+91
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Salesforce Field Service, Freshdesk is:
More Transparent
More Caring
More Reliable
Better at Training
Easier to Use
Easier to Implement
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

WorkTrek
WorkTrek
8.0
Composite
Score
+91
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Salesforce Field Service, WorkTrek is:
More Caring
More Reliable
More Transparent
More Inspiring
Less Respectful
Less Efficient
WorkTrek is a cloud platform that assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices. Additionally, it allows you to generate, allocate, and schedule work orders all in one location without having to deal with piles of paperwork.

Field Nation
Field Nation
7.9
Composite
Score
+86
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Salesforce Field Service, Field Nation is:
More Transparent
More Caring
More Efficient
Easier to Customize
More Respectful
Less Innovative
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Jobber
Jobber
7.8
Composite
Score
+88
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Salesforce Field Service, Jobber is:
More Transparent
Easier to Use
More Reliable
Better at Training
Less Inspiring
Less Innovative
Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

ServiceTitan
ServiceTitan
7.7
Composite
Score
+79
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Salesforce Field Service, ServiceTitan is:
More Transparent
Easier to Implement
Less Inspiring
Less Efficient
Less Innovative
Worse at Support
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Oracle
Oracle Field Service
7.2
Composite
Score
+83
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Salesforce Field Service, Oracle Field Service is:
More Transparent
More Reliable
More Innovative
Less Caring
Less Efficient
Less Inspiring
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Workiz Inc
Workiz
7.1
Composite
Score
+84
Emotional
Footprint
48
Reviews
Reviews Say
Compared to Salesforce Field Service, Workiz is:
More Transparent
More Caring
More Reliable
Less Innovative
Less Inspiring
Harder to Customize
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

Microsoft Corporation
Dynamics 365 Field Service
7.0
Composite
Score
+73
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Salesforce Field Service, Dynamics 365 Field Service is:
Less Efficient
Less Inspiring
Less Innovative
Less Reliable
Worse at Integrating
Less Caring
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.
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