Remote Support Software

Remote Support

What is Remote Support Software?

Remote Support software enables IT administrators to access and take control of a device from a remote location. This software is typically used to resolve technical problems or provide customer support without needing to physically travelling to the device.

Common Features

  • Remote Control
  • Remote Support
  • Role-Based Access Controls
  • Discovery
  • Attended and Unattended Remote Access
  • Real User Monitoring
  • Audit Management
  • Intelligence Reports
  • Web & Desktop Conferencing
  • Augmented Reality Remote Assistance

Top Remote Support Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 10
Next Award: Apr 2025

Top Remote Support Software 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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AnyDesk

AnyDesk

Composite Score
9.0 /10
CX Score
9.3 /10

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

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Pros

  • Enables Productivity
  • Inspires Innovation
  • Efficient Service
  • Saves Time
Badge Winner
Badge Winner
TeamViewer

TeamViewer

Composite Score
8.8 /10
CX Score
9.1 /10

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Pros

  • Enables Productivity
  • Fair
  • Reliable
  • Efficient Service
Badge Winner
Badge Winner
Composite Score
8.7 /10
CX Score
8.9 /10

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

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Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
9.0 /10

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Badge Winner
Electronic.US

HelpWire

Composite Score
8.3 /10
CX Score
8.3 /10

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

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Pros

  • Caring
  • Over Delivered
  • Friendly Negotiation
  • Effective Service
Composite Score
8.2 /10
CX Score
8.4 /10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
8.0 /10
CX Score
8.3 /10

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
RealVNC Ltd

VNC Connect

Composite Score
8.0 /10
CX Score
8.2 /10

VNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, VNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. VNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
Remotetopc

RemoteToPC

Composite Score
7.8 /10
CX Score
8.1 /10

RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.

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Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies
BeyondTrust Corporation

BeyondTrust Remote Support

Composite Score
7.7 /10
CX Score
7.9 /10

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

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Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies