Voice of the Customer
Top Medallia Experience Cloud Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions.

7.3

Composite
Score

+75

Emotional
Footprint

26

Reviews

Best Alternatives and Competitors to Medallia Experience Cloud

Compare how Medallia Experience Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Gainsight

Gainsight Customer Success

8.7

Composite
Score

+86

Emotional
Footprint

49

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Gainsight Customer Success is:

More Inspiring

More Respectful

More Caring

More Transparent

More Efficient

Better at Integrating

SandSIV Switzerland Ltd.

sandsiv+

8.5

Composite
Score

+98

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Medallia Experience Cloud, sandsiv+ is:

More Inspiring

More Respectful

More Caring

More Innovative

More Efficient

Better at Support

Adobe Systems

Adobe Analytics

8.5

Composite
Score

+95

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Adobe Analytics is:

More Inspiring

More Respectful

More Efficient

More Caring

More Reliable

Better at Integrating

Momentive

SurveyMonkey Enterprise

8.0

Composite
Score

+81

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Medallia Experience Cloud, SurveyMonkey Enterprise is:

More Efficient

More Inspiring

More Respectful

More Caring

More Innovative

Better at Integrating

Forsta

Forsta

7.9

Composite
Score

+93

Emotional
Footprint

27

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Forsta is:

More Inspiring

More Caring

More Respectful

More Efficient

More Innovative

More Reliable

Hotjar

Hotjar

7.6

Composite
Score

+85

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Hotjar is:

More Transparent

More Respectful

More Caring

More Inspiring

More Efficient

More Reliable

SurveySparrow Inc

SurveySparrow

7.5

Composite
Score

+78

Emotional
Footprint

28

Reviews

Reviews Say

Compared to Medallia Experience Cloud, SurveySparrow is:

More Inspiring

More Efficient

More Innovative

Worse at Training

Less Reliable

Worse at Support

Qualtrics

Qualtrics CustomerXM

7.3

Composite
Score

+84

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Qualtrics CustomerXM is:

More Inspiring

More Respectful

More Innovative

More Efficient

Harder to Use

Harder to Customize

Alchemer LLC

Alchemer

7.2

Composite
Score

+72

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Alchemer is:

More Respectful

More Inspiring

Less Transparent

Less Innovative

Worse at Support

Worse at Training

Concentrix Corp

ConcentrixCX

7.2

Composite
Score

+88

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Medallia Experience Cloud, ConcentrixCX is:

More Inspiring

More Caring

More Respectful

More Efficient

Worse at Training

Harder to Implement

Verint

Verint Experience Management

7.0

Composite
Score

+79

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Medallia Experience Cloud, Verint Experience Management is:

More Inspiring

More Respectful

More Caring

Harder to Use

Harder to Implement

Worse at Training

Questback

QuestionPro CX

6.8

Composite
Score

+62

Emotional
Footprint

10

Reviews

Reviews Say

Compared to Medallia Experience Cloud, QuestionPro CX is:

More Respectful

Less Innovative

Harder to Use

Less Transparent

Less Reliable

Less Efficient

Most Popular Medallia Experience Cloud Comparisons