Top Medallia Experience Cloud Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
7.3
Composite
Score
+75
Emotional
Footprint
26
Reviews
Best Alternatives and Competitors to Medallia Experience Cloud
Compare how Medallia Experience Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Gainsight
Gainsight Customer Success
8.7
Composite
Score
+86
Emotional
Footprint
49
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Gainsight Customer Success is:
More Inspiring
More Respectful
More Caring
More Transparent
More Efficient
Better at Integrating
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
SandSIV Switzerland Ltd.
sandsiv+
8.5
Composite
Score
+98
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Medallia Experience Cloud, sandsiv+ is:
More Inspiring
More Respectful
More Caring
More Innovative
More Efficient
Better at Support
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Adobe Systems
Adobe Analytics
8.5
Composite
Score
+95
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Adobe Analytics is:
More Inspiring
More Respectful
More Efficient
More Caring
More Reliable
Better at Integrating
It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.
Momentive
SurveyMonkey Enterprise
8.0
Composite
Score
+81
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Medallia Experience Cloud, SurveyMonkey Enterprise is:
More Efficient
More Inspiring
More Respectful
More Caring
More Innovative
Better at Integrating
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Forsta
Forsta
7.9
Composite
Score
+93
Emotional
Footprint
27
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Forsta is:
More Inspiring
More Caring
More Respectful
More Efficient
More Innovative
More Reliable
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
Hotjar
Hotjar
7.6
Composite
Score
+85
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Hotjar is:
More Transparent
More Respectful
More Caring
More Inspiring
More Efficient
More Reliable
Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.
SurveySparrow Inc
SurveySparrow
7.5
Composite
Score
+78
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Medallia Experience Cloud, SurveySparrow is:
More Inspiring
More Efficient
More Innovative
Worse at Training
Less Reliable
Worse at Support
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Qualtrics
Qualtrics CustomerXM
7.3
Composite
Score
+84
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Qualtrics CustomerXM is:
More Inspiring
More Respectful
More Innovative
More Efficient
Harder to Use
Harder to Customize
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Alchemer LLC
Alchemer
7.2
Composite
Score
+72
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Alchemer is:
More Respectful
More Inspiring
Less Transparent
Less Innovative
Worse at Support
Worse at Training
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Concentrix Corp
ConcentrixCX
7.2
Composite
Score
+88
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Medallia Experience Cloud, ConcentrixCX is:
More Inspiring
More Caring
More Respectful
More Efficient
Worse at Training
Harder to Implement
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Verint
Verint Experience Management
7.0
Composite
Score
+79
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Medallia Experience Cloud, Verint Experience Management is:
More Inspiring
More Respectful
More Caring
Harder to Use
Harder to Implement
Worse at Training
Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.
Questback
QuestionPro CX
6.8
Composite
Score
+62
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Medallia Experience Cloud, QuestionPro CX is:
More Respectful
Less Innovative
Harder to Use
Less Transparent
Less Reliable
Less Efficient
Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.
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