Emotional Footprint Awards 2024
Electronic Signature
SoftwareReviews names Dropbox Sign, DocuSign, Foxit eSign, Acrobat Sign, and Zoho Sign as Electronic Signature Emotional Footprint Award Winners.
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Electronic Signature
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Dropbox
Dropbox Sign
Dropbox Sign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. Dropbox Sign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.
9.2
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Foxit
Foxit eSign
Close deals faster with eSign Genie! eSign Genie is a very easy, affordable, secure and legally binding HIPAA compliant esignature solution. Helpful features include : Reusable templates to save time, ability to send one or more documents together for esignature(s), audit trail and certificate of completion, attachments such as photos, drivers license, in-person signing, bulk sending for esignatures (i.e. permission slips), online form/embedding code easily for non-techies to integrate esignatures into your website, using eSign Genie REST APIs to integrate with your website or application, integration with Google Drive and Dropbox.
9.1
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Docusign
DocuSign
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
9.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Zoho
Zoho Sign
Zoho Sign is a complete digital signature application for business signatories. It allows users to quickly upload their documents and sign them or send them out for signatures to create legally binding business paperwork in a hassle-free and paperless manner. Users can track, access, and manage all their documents on demand and in real time across various platforms. As a highly secure cloud-based solution, Zoho Sign offers military-grade encryption for all user data, and all the signed documents are compliant with major e-signature laws worldwide.
8.9
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Adobe Systems
Acrobat Sign
With Adobe Sign, you can get documents signed in minutes — not days. It provides a convenient, tamper-proof way to sign documents electronically that helps you grow your business.
8.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
OneSpan
OneSpan Sign
OneSpan Sign (formerly eSignLive) is the world's leading electronic signature and digital signature software provider both in the cloud, and on-premise for businesses that need legal, compliant and enforcable e-signed documents.
8.1
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Apryse
Xodo Sign
Xodo Sign is an electronic signature platform that enables you to sign and approve digital documents, streamlining business processes with legally binding validation, whether at the office, at home, or in the field. The software is an ideal solution for all business types and sizes, including startups, expanding enterprises, and huge corporations that are looking to graduate from traditional practices and transition to electronic and paperless ways to close deals, certify approvals, and more.
7.9
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
PandaDoc Inc
PandaDoc eSignature
Take the work out of paperwork with better electronic signatures. Seamlessly send and collect legally-binding eSignatures on any device with PandaDoc.
7.9
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Conga
Conga Sign
In every workflow, the last hurdle to be cleared before reaching the finish line is filling in a simple dotted line. Let’s put an end to those delays and issues. With effortless eSignature, you can capture the electronic signatures you need, quickly and securely so you can keep business moving.
7.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
SignRequest
SignRequest
SignRequest offers secure and legally binding digital e-signatures. Send and sign your contracts within minutes, without the hassle of having to print, sign and scan. Wherever you are. Free and no credit card required. With over 300.000 satisfied users and millions of documents sent in over 26 countries, SignRequest is the secure, legally binding and affordable e-signature solution for you.
7.5
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
airSlate
signNow
SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.
7.5
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Black Knight
DocVerify E-Signature
DocVerify advances signatures to the modern age with a robust e-signature solution that is extensible to virtually any application in any paperwork-intensive industry. Now you can securely sign, store and manage 100% legally binding documents with the convenience of a hosted software platform with DocVerify Secure E-Signature Management.
6.3
CX Score
CX
Score
+59
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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