Emotional Footprint Awards 2019
Team Collaboration
SoftwareReviews names Samepage, SAP Jam Collaboration, Slack, Asana, and Trello as Team Collaboration Emotional Footprint Award Winners.
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Team Collaboration
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
= Outlier
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Samepage
Samepage
Samepage keeps your business teams – employees, consultants, customers, partners, vendors – working smoothly and efficiently. It’s online team collaboration made simple. Combine files, photos, cloud content, maps, videos and team conversation together on one page.
9.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
SAP
SAP Jam Collaboration
Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.
9.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Slack
Slack
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Trello
Trello
Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.
8.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
Igloo Software
Igloo
Your Igloo starts with our built-in features: blogs, calendars, file sharing, forums, microblogs,tasks and wikis. You can use them together, or only the ones you need. Your team will love it and IT can rest easy knowing your data is in one secure location instead of spread across multiple consumer-grade applications.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Cisco Systems
Cisco Webex Teams
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Microsoft
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
7.4
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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