Emotional Footprint Awards 2024
IT Asset Management - Midmarket
SoftwareReviews names Sassafras AllSight, Asset Panda, Lansweeper, ServiceNow Asset Management, and NetSupport DNA as IT Asset Management - Midmarket Emotional Footprint Award Winners.
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IT Asset Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
SASSAFRAS SOFTWARE, LLC
Sassafras AllSight
Sassafras AllSight delivers enterprise IT Asset Management to organizations worldwide in corporate, government, and learning environments large and small. Scalable, automated hardware and software inventory and usage reporting feed powerful dashboards and extensive reports, making ITAM easier than ever. Native Windows, Mac, Linux, and ChromeOS clients also report connected monitors and storage drives. Integrations with Intune, JAMF, and PaperCut easily import other types of hardware. Accurate hardware data enriches your CMDB with free integrations for TeamDynamix, Jira, and ServiceNow.
9.4
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
ASSET PANDA, LLC
Asset Panda
Asset Panda is Fixed Asset Management software that gives you effortless fixed asset tracking. Track all your fixed assets and calculate depreciation in our comprehensive fixed asset management software. Asset Panda lets you work smarter by giving you immediate access to the real-time information you need about your government office assets—whenever and wherever you need it.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Lansweeper
Lansweeper
Lansweeper comes with a variety of scanning methods to accommodate any network setup. Schedule a full network scan by IP range and set critical servers to be scanned every hour or use active scanning and integrate active directory to continuously keep your inventory up to date. Configure scanning just the way you want it to be. While one agent based scanning method is available, using it is completely optional. All other Lansweeper scanning methods do not require agents on your machines.
8.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
NetSupport Inc
NetSupport DNA
NetSupport DNA is an award-winning IT Management software solution with education and corporate editions that doesn’t break the budget. Built on impact, evidence, and co-production, NetSupport DNA helps organizations across all sectors, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity. Organizations can track, monitor, manage and maximize their IT assets and endpoints from one central point, while meeting data protection requirements, supporting staff and more. Armed with a complete overview of IT activity, organizations can work smarter, whilst maintaining a secure and reliable network.
8.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
ServiceNow
ServiceNow Asset Management
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
8.1
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
Sherweb Inc
C2 ITSM
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
8.0
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Device42
Device42
Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers in more than 60 countries including Global 2000 clients and Systems Integrators use these capabilities as they manage and modernize their IT infrastructure and application landscapes and adopt DevOps practices.
7.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
ManageEngine
ManageEngine Endpoint Central
Endpoint Central (formerly Desktop Central) is a unified endpoint management and security solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. It's a modern take on desktop management that can be scaled as per organizational needs.
7.6
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Belarc Inc
BelManage
BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations. It allows users to reduce their software license and maintenance costs, monitor their cybersecurity status and configuration details. BelManage is based on Belarc's Cloud architecture, uses a single Intranet server and database, and automatically creates an accurate and up-to-date central repository (CMDB) of software, hardware and security configuration details.
7.4
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
ManageEngine
ManageEngine AssetExplorer
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
7.1
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Ivanti
Ivanti Neurons for ITAM
Ivanti Neurons for ITAM consolidates your IT asset data and lets you track, configure, optimize and strategically manage your assets through their full lifecycle. The solution's configurable design helps you define and follow your own workflows or implement out-of-the-box processes.
7.0
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
BOSS
BOSSDesk
BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.
7.0
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Quest Software
KACE Systems Management Appliance
Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.
5.9
CX Score
CX
Score
+57
Net Emotional Footprint
Net Emotional
Footprint
64
Value Index
VALUE INDEX
Scalable Software Inc
Asset Vision
Asset Vision is a SaaS-based IT asset intelligence solution that provides discovery, normalisation and usage metering in a fast and accurate basis for targeted cost savings and ongoing IT cost optimization. Asset Vision gathers highly granular usage data to identify software that is under-utilised or entirely unused. This can drive remove/recycle workflows, which quickly and measurably cut the costs of software licensing and maintenance.
5.4
CX Score
CX
Score
+54
Net Emotional Footprint
Net Emotional
Footprint
68
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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