NetSupport DNA Logo Award Winner Product Badge
NetSupport DNA Logo Award Winner Product Badge
NetSupport Inc

NetSupport DNA

Composite Score
7.7 /10
CX Score
8.2 /10
Category
NetSupport DNA
7.7 /10

What is NetSupport DNA?

NetSupport DNA is an award-winning IT Management software solution with education and corporate editions that doesn’t break the budget. Built on impact, evidence, and co-production, NetSupport DNA helps organizations across all sectors, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity. Organizations can track, monitor, manage and maximize their IT assets and endpoints from one central point, while meeting data protection requirements, supporting staff and more. Armed with a complete overview of IT activity, organizations can work smarter, whilst maintaining a secure and reliable network.

Company Details


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Awards & Recognition

NetSupport DNA won the following awards in the IT Asset Management - Midmarket category

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NetSupport DNA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSupport DNA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

6
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSupport DNA?

0% Negative
12% Neutral
88% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 72

Integrated Discovery

75

Decentralized Management

73

Cloud License Management

73

Data Import Export and Aggregation

73

Software Usage Metering

71

Advanced License Management

71

Financial Analysis

71

Analytics and Reporting

70

Software Recognition Library

68

End to End Lifecycle Management

67

Vendor Capability Ratings

Average 76

Vendor Support

82

Quality of Features

81

Ease of IT Administration

79

Ease of Implementation

78

Business Value Created

75

Ease of Data Integration

75

Availability and Quality of Training

75

Breadth of Features

73

Usability and Intuitiveness

72

Ease of Customization

69

Product Strategy and Rate of Improvement

67

NetSupport DNA Reviews

Lisa K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

Features disppoint

Likeliness to Recommend

7 /10

What differentiates NetSupport DNA from other similar products?

It needs to have CCMR features

What is your favorite aspect of this product?

Several of the features are good or others are not.

What do you dislike most about this product?

It is not compatible with our system.

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Acts with Integrity

Ricky B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to implement and had no issues since install.

Likeliness to Recommend

10 /10

What differentiates NetSupport DNA from other similar products?

Easy of use, support team.

What is your favorite aspect of this product?

Not had any issues since install, and the support team were excellent during install.

What do you dislike most about this product?

Install guide could be clearer.

What recommendations would you give to someone considering this product?

They offer a trial which I'd definitely recommend.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Easy to Use. Many features for the price.

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

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