Emotional Footprint Awards 2023
Endpoint Detection & Response
SoftwareReviews names Malwarebytes Endpoint Detection and Response, Crowdstrike Falcon Platform, Sophos Intercept X Endpoint, and Microsoft Defender for Endpoint as Endpoint Detection & Response Emotional Footprint Award Winners.
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Endpoint Detection & Response
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Malwarebytes
Malwarebytes Endpoint Detection and Response
Malwarebytes EDR provides organizations with real-time protection from malware, ransomware, zero-day exploits, phishing, brute force attacks, and threats. Security analysts of all skill levels can mitigate infection, using accelerated investigation workflows to remotely and securely detonate malware in a sandbox environment. 72-hour Ransomware Rollback capabilities enable customers to recover from ransomware attacks. Add-on cloud security modules further strengthen prevention against specific threat vectors. Malwarebytes OneView security platform for MSPs, strengthens security programs with enterprise-class endpoint security products and managed services.
9.3
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Sophos
Sophos Intercept X Endpoint
Sophos Intercept X is the world's best endpoint protection, combining ransomware protection, deep learning malware detection, exploit prevention, EDR, and more in a single solution.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Crowdstrike
Crowdstrike Falcon Platform
Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Defender for Endpoint
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. Defender for Endpoint customers need to apply for the Microsoft Threat Experts managed threat hunting service to get proactive Targeted Attack Notifications and to collaborate with experts on demand. Experts on Demand is an add-on service. Targeted Attack Notifications are always included after you have been accepted into Microsoft Threat Experts managed threat hunting service.
8.8
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Other Evaluated Vendors
SentinelOne
SentinelOne Singularity XDR
SentinelOne Singularity XDR unifies and extends detection, investigation and response capability across the entire enterprise, providing security teams with centralized end-to-end enterprise visibility, powerful analytics, and automatable response across the technology stack. The solution empowers security teams to see data collected by disparate security solutions from all platforms, including endpoints, cloud workloads, network devices, email, identity, and more, within a single dashboard.
8.7
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Huntress Labs Inc
Huntress Security Platform
Huntress is a provider of advanced threat detection and actionable cybersecurity information that delivers easy to follow remediation steps into your existing ticketing system. Huntress enables you to find and stop hidden threats that sneak past preventive security tools. By focusing on a specific set of attack surfaces, vulnerabilities and exploits, our platform helps IT service providers protect their customers from persistent footholds, ransomware and other attacks.
8.6
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Rapid7
Rapid7 InsightIDR
Whether you seek technology that will help you quickly and thoroughly assess your risk, require expert assistance to manage the products for you, or are looking to implement proven security processes, we have you covered.
8.5
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Trend Micro
Trend Micro Vision One
Trend Micro Vision One is a purpose-built threat defense platform that provides added value and new benefits beyond XDR solutions, allowing you to see more and respond faster. Providing deep and broad extended detection and response (XDR) capabilities that collect and automatically correlate data across multiple security layers—email, endpoints, servers, cloud workloads, and networks—Trend Micro Vision One prevents the majority of attacks with automated protection.
8.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Palo Alto Networks
Palo Alto Networks Cortex XDR
To stay ahead of fast-moving threats, you need AI-powered endpoint security that continuously learns new attack techniques. Cortex XDR™ offers protection that blocks all malware, exploits and fileless attacks to keep your endpoints safe
8.3
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Trellix
Trellix Endpoint Security
Protect and empower your workforce with an integrated security framework that protects every endpoint. Trellix (formerly McAfee Mvision) endpoint security solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep your organization safer and more resilient.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
VMware, Inc.
VMware Carbon Black EDR
Carbon Black EDR is an incident response and threat hunting solution designed for security operations center (SOC) teams with offline environments or on-premises requirements. Carbon Black EDR continuously records and stores comprehensive endpoint activity data, so that security professionals can hunt threats in real time and visualize the complete attack kill chain. It leverages the VMware Carbon Black Cloud’s aggregated threat intelligence, which is applied to the endpoint activity system of record for evidence and detection of these identified threats and patterns of behavior
7.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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