What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
92 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Call Management
Mobility
Communications
Secure Access
Analytics Reporting
Audio Transcription
Third-Party Integration
Centralized Management Portal
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
8x8 XCaaS Reviews
- Role: Industry Specific Role
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Dec 2022
Easy to use
Likeliness to Recommend
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Reliable
Bennet K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Easy third party integration
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
The best thing I have experience so far is integration of third part software like social media and upload of data for Client Relationship Management. It provide seamless usage with fast automation activities without personally using many man working hours to alters data by your self.
What is your favorite aspect of this product?
My favorite aspect of the product is call management.
What do you dislike most about this product?
The price is a little bit higher for startups like me. I think some discount should be giving to small business to help them scale up.
What recommendations would you give to someone considering this product?
I recommend the software to marketers for Customer Relationship Management. It will help them increase their clientele base by managing effective relationship with them. This is done by automating massages to them on timely manner.
Pros
- Enables Productivity
- Client Friendly Policies
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
- Less Generous
- Charges for Enhancements
Collins Sarkodieh A.
- Role: Information Technology
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Dec 2022
Quality Call Center Services
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
With the aid of their HD audio and video resources, 8x8 offers fantastic customer service center setup. I adore their distinctiveness and the high caliber of their offerings, which make them exceptional. I must say, 8x8 makes customer service exciting. I have never experienced such high level HD services before. We are pleased that we discovered 8x8, as our customer service is now among the best in our sector.
What is your favorite aspect of this product?
The audio analytics, call activity analytics, and application integration support are my favorite features of their products and services. Making reports is now simpler for me thanks to this analytics capability.
What do you dislike most about this product?
8x8 is having a significant impact on businesses, and I so far adore them.
What recommendations would you give to someone considering this product?
I heartily endorse 8x8 to any organization looking to improve their foundation in customer service. Try out their HD video call; it has some incredible features for business expansion.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service