Zscaler, Inc.

Zscaler Zero Trust Exchange

Composite Score

7.9 /10

CX Score

8.0 /10

24 Reviews Write a Review

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What is Zscaler Zero Trust Exchange?

As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on—VPNs and firewalls—fail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.

Company Details

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Awards & Recognition

Zscaler Zero Trust Exchange won the following awards in the Secure Access Service Edge category

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8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Zscaler Zero Trust Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Zero Trust Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 77%
Conflict Resolution:: 77%
Strategy & Innovation:: 89%
Service Experience:: 78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Zero Trust Exchange?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Unique Features
Transparent
Includes Product Enhancements

Feature Ratings

Average 83

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Also Featured in...

Security Service Edge

Score 7.9

View Zscaler Zero Trust Exchange in this category (opens in a new tab)

Zscaler Zero Trust Exchange Reviews

Siddharth B.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Great Security, Needs Enhanced Integration & AI

Likeliness to Recommend

10 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler Zero Trust Exchange differentiates itself from other similar products with its cloud-native architecture, which ensures scalability and flexibility without traditional hardware. It provides end-to-end security by inspecting all traffic, including SSL, in real-time to prevent threats. Its seamless integration with cloud services and applications enables secure, direct access without relying on a VPN. Additionally, Zscaler offers comprehensive visibility and control over user activity, enhancing security and compliance.

What is your favorite aspect of this product?

My favorite aspect of Zscaler Zero Trust Exchange is its cloud-native architecture. This design allows for seamless scalability and flexibility, eliminating the need for traditional hardware. It enables secure, direct access to applications and services from anywhere, enhancing both security and user experience.

What do you dislike most about this product?

What I dislike most about Zscaler Zero Trust Exchange is the complexity of integrating it with some third-party tools. The integration process can be challenging and time-consuming, potentially requiring additional expertise and resources to achieve optimal functionality and interoperability.

What recommendations would you give to someone considering this product?

I would recommend thoroughly assessing your organization's current infrastructure and security needs before implementing Zscaler Zero Trust Exchange. Ensure you have adequate resources and expertise for the integration process, particularly if you rely heavily on specific third-party tools or have complex IT environments. Consider conducting a pilot or proof of concept to evaluate how well the product aligns with your security and operational requirements. Additionally, leverage Zscaler's support and training resources to maximize the benefits of the platform and ensure successful deployment.

Pros

Reliable
Efficient Service
Effective Service
Inspires Innovation

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

Pros

Includes Product Enhancements
Friendly Negotiation
Helps Innovate
Enables Productivity

Cons

Less Effective Service

Pranav S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Enabling secure access for hybrid workplaces

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscalar truly implements the concept of zero trust for seamless communication between different devices, users and applications over a secured network without relying on firewall, VPN, other private networks etc.

What is your favorite aspect of this product?

It is easy to implement and the UI is simple to administer with loads of features. It offers seamless API based integration with other security tools in the ecosystem offering holistic security view. It also helps in meeting audit and compliance requirements.

What do you dislike most about this product?

The product documentation and online training modules can be improved.

What recommendations would you give to someone considering this product?

You can definitely consider Zscalar for your zero trust and security requirements as it offers next generation security features, easy integrations and simple administration.

Pros

Reliable
Helps Innovate
Continually Improving Product
Inspires Innovation

Cons

Vendor Friendly Policies

Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Company Details

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Awards & Recognition

2023 Data Quadrant Champion

Zscaler Zero Trust Exchange Ratings

89 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zscaler Zero Trust Exchange?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Zscaler Zero Trust Exchange Reviews

Siddharth B.

Great Security, Needs Enhanced Integration & AI

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

Cons

Pranav S.

Enabling secure access for hybrid workplaces

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support