Zscaler

Zscaler Zero Trust Exchange

Composite Score

7.7 /10

CX Score

7.8 /10

15 Reviews Write a Review

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What is Zscaler Zero Trust Exchange?

As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on—VPNs and firewalls—fail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.

Company Details

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Awards & Recognition

Zscaler Zero Trust Exchange won the following awards in the Secure Access Service Edge category

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4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Zscaler Zero Trust Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Zero Trust Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

91 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Zero Trust Exchange?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Fair

Cons

Vendor's Interest First
Vendor Friendly Policies

Feature Ratings

Average 85

Zero Trust

Network Sandboxes

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Secure Web Gateway (SWG)

Enablement for Security Teams

SD-WAN

Cloud Access Security Broker (CASB)

Data Analytics / BI / AI

Web Application and API Protection (WAAP)

Firewall as a Service (FWaaS)

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Security Service Edge

Score 7.8

View Zscaler Zero Trust Exchange in this category (opens in a new tab)

Zscaler Zero Trust Exchange Reviews

Roan P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Web Security at its best and Pricey but worth it.

Likeliness to Recommend

10 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler has been on top of what they promised and sometimes their support goes beyond what you expect.

What is your favorite aspect of this product?

It effectively blocks websites that are harmful in nature.

What do you dislike most about this product?

I cannot find anything to dislike about Zscaler. We've been using it for years already and we plan to stick with it.

What recommendations would you give to someone considering this product?

User-friendly and easy to implement, the after-sales support is great and friendly. We've been using Zscaler for the last 4 years with no issues.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Cons

Vendor's Interest First

Brian A.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent Product. Very easy to use

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler is very easy to use. It runs in the background, and you forget that it's there. It doesn't interfere with anything else that you are doing on your computer.

What is your favorite aspect of this product?

The ease of use. You don't have to even open it up.

What do you dislike most about this product?

There is nothing that I dislike

What recommendations would you give to someone considering this product?

I think that every company should have this product. It helps to provide fast, secure connections between you and your applications.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Cassidy S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

A Must-Have Solution that Keeps Security in Mind!!

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

The Solution really caters for Businesses needs and understand the flexibility required for implementation. This solution is a must have in any business and is easy to implement and administer

What is your favorite aspect of this product?

I like how easy the GUI is to navigate through the features

What do you dislike most about this product?

The policies set up can be a little tricky to set up at first, but once you have the hang of it and understand the methodology behind it. It works well

What recommendations would you give to someone considering this product?

Try it for your business. It is really keeping your business and end users security in mind. Will definitely benefit your organization

Pros

Enables Productivity
Trustworthy
Saves Time
Fair

Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Zscaler Zero Trust Exchange Ratings

94 Likeliness to Recommend

91 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zscaler Zero Trust Exchange?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Zscaler Zero Trust Exchange Reviews

Roan P.

Web Security at its best and Pricey but worth it.

Likeliness to Recommend

Pros

Cons

Brian A.

Excellent Product. Very easy to use

Likeliness to Recommend

Pros

Cassidy S.

A Must-Have Solution that Keeps Security in Mind!!

Likeliness to Recommend

Pros

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Feature Ratings

Zero Trust

Network Sandboxes

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Secure Web Gateway (SWG)

Enablement for Security Teams

SD-WAN

Cloud Access Security Broker (CASB)

Data Analytics / BI / AI

Web Application and API Protection (WAAP)

Firewall as a Service (FWaaS)

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support