Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

83

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

James F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Its the best in video conferencing needs

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It comes with a mobile version for usage from a mobile device and this allows versatility in its usage at all times

What is your favorite aspect of this product?

It supports clear and audible video calls and this allows our staff to communicate with clarity and incisiveness. It has enabled us thrive and communicate well during this period of pandemic and even execute interviews with it and this has helped comply with the enacted health regulations.

What do you dislike most about this product?

Sometimes when the internet connection is poor, the video calls become inaudible and not clear.

What recommendations would you give to someone considering this product?

Its a good platform and this will give you another dimension in communication and improve it for the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Anne K.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Reliable video conferencing platform

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It supports audible and clear video calls hence allowing communication to continue uninterrupted.

What is your favorite aspect of this product?

It has allowed our colleagues to communicate with ease across the various branches and allow them to work with ease. It has eliminated the need for holding constant physical meetings where we can now hold them virtually and hence save time and costs. Customer support is availed by the vendor and it helps all clients who maybe stuck somewhere in using the platform with ease.

What do you dislike most about this product?

Poor internet connections affect the quality of video calls as they appear slow and hanging.

What recommendations would you give to someone considering this product?

If you are looking to acquire a video conferencing platform then this is the right choice and it will boost the way you work and communicate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jianyou X.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Very easy to use, could be more private

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is different from different similar products because of how it is so innovative. It keeps on coming up with more options and tools that other systems like Google Meet does not have. It just does very well compared to its competitors and it is just generally easier to use. Also, it is free!

What is your favorite aspect of this product?

My favorite aspect of this product is how the user does not need to download anything to join meetings. If someone were to invite you to a Zoom meeting, the person can join without downloading anything and I think that is very convenient.

What do you dislike most about this product?

I dislike the privacy settings. If someone were to record the meeting, they can see everybody in the meeting regardless of if they muted, or turned off their camera during the call/meet. I would like it if they fixed that issue to provide a little more privacy for its users.

What recommendations would you give to someone considering this product?

I would definitely recommend this to someone considering this product. However, I would not try this without trying other meeting softwares first. If you try something else before this, you can get a good feel for the difference it has to its competitors.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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