What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Eva O.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Mar 2020
Easy Conference and Meetings Solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
I like it because it can be used locally on a PC from their website or remotely via the smartphone app.
What is your favorite aspect of this product?
It has been very reliable!
What do you dislike most about this product?
So far, there has not been anything that I dislike about the product.
What recommendations would you give to someone considering this product?
It is very easy to implement and if there are any questions, they have a free version which allows you to sample the full functionality of the product. Additionally, they send out updates on new features and how to use them.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Francis Munyigi N.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2020
sit and just video conference with Zoom.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ability to communicate for easy, Its functionality .easy to log and clear vision.
What is your favorite aspect of this product?
video conferencing.
What do you dislike most about this product?
sound need to be somehow to be enhanced.
What recommendations would you give to someone considering this product?
If you are in need of a clear simple software for a conference when you are far apart and need to deliberate something .look no further just go for Zoom.and life is good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kelly W.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2020
A great video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
I've used a few different video conferencing programs this has been my favorite, highly recommend. It's easy to start, end or record a call even through mobile devices. You can have a fixed URL for initiating a meeting by creating your own unique link through your phone number
What is your favorite aspect of this product?
This product is great. I rarely have issues with connectivity, not being able to see/ hear, etc. My video conferences are always smooth and seamless. Also, the call quality and video quality are fabulous in Zoom.
What do you dislike most about this product?
The only complaint I can think of is the way recurring meetings show up in the schedule. Zoom is not able to filter for recurring meetings to show up in today view which has resulted in double booking at times.
What recommendations would you give to someone considering this product?
Super easy to use, and very user-friendly. I did not have to go through any training to use this software. I just picked it up myself. This is the easiest and most intuitive communication tool I have used. You can save your recordings on the cloud with the click of a button, and easily share the link with others.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Please tell us why you think this review should be flagged.
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