Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3236 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Zoom Reviews

Role: Industry Specific Role
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Good quality video and multiple user capabilities.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Security Protects
Reliable

Alice A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Zoom is by far the best meeting platform!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is probably one of the best meeting platforms available currently. It has the highest functionality when it comes to video and audio conferencing and it has a large variety of capabilities concerning how you can interact with your meeting guests. It definitely stands out from the rest.

What is your favorite aspect of this product?

One of my favorite aspects of this product is kind of silly but I really enjoy the fact that you can change your background screens any image you have saved on your computer which can add a fun aspect when you have daily internal meetings.

What do you dislike most about this product?

I honestly don’t really dislike anything about zoom. I heard that there was some security breaches at a certain point not to long ago but I know that zoom recently updated their platform to have higher security specs.

What recommendations would you give to someone considering this product?

Well there are free and different versions of video conferencing platforms available, zoom just is the best of the best. Nothing else will compare, and if you’re not ready to move to a business platform with them, they do have some minimal free capabilities as well.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Adrian B.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Zoom is an amazing video conferencing software

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is easy to use ,easy to setup admin tools and the cost is affordable for all sizes of businss.The interface is lightweight and straightforward on both mobile and desktop devices.Great for remote work and communication among teams.

What is your favorite aspect of this product?

The video quality we recievedis excellent, and audio comes through clearly too. We were able to share multiple screens and use whiteboard functions to annotate projects. Additionally, Zoom gave us the freedom to connect on any device that suits us – including smartphones.

What do you dislike most about this product?

It gets costly when when transitioning to a larger team as the price is dependednt on the tier a company chooses.

What recommendations would you give to someone considering this product?

Zoom is an amazing video conferencing software solution. If you aren't ready to commit, no problem! Zoom offers a free version too.

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zoom Reviews

Good quality video and multiple user capabilities.

Likeliness to Recommend

Pros

Alice A.

Zoom is by far the best meeting platform!

Likeliness to Recommend

Pros

Adrian B.

Zoom is an amazing video conferencing software

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

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TeamViewer

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization