What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Taufik R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Interactive video conferencing and chat.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other similar products, in terms of its exclusive conference capacity it surpasses that of the rest so it is competitive to host all the participants that are required for a meeting from anywhere without inconvenience.
What is your favorite aspect of this product?
I like Zoom because it allows you to work with the following options: Its interface is simple and practical to use. Meeting room to accommodate larger audiences To broadcast meetings on social media Option to schedule meetings in Google Calendar With whiteboard function and annotation support. For screen sharing and recording function. Video chat capability Possibility of choosing manual background. Ability to share control of the data presented.
What do you dislike most about this product?
Occasionally, there have been delays for cloud recordings downloads.
What recommendations would you give to someone considering this product?
I recommend Zoom, it is a wonderful tool to create meeting rooms, carry out conversations with members of work teams, and collaborators. It provides all the necessary tools to have a suitable meeting environment, such as screen sharing, presentations and whiteboards, it is effective and effective for collaborative sessions and brainstorming sessions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Arietzabeth A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
PERFORMANCE AND CONFIDENCE WITH ZOOM.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The difference of Zoom with other similar products is the quality of its connection and coverage in meetings maximum security, speed, offers solutions and advanced functions. Tools that are of great help when organizing meetings and connecting with colleagues, coworkers no matter where we are because Zoom has the power to unite us, it is a wonderful communications software that helps us maintain our collaboration from beginning to finish.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its HD image and audio quality, its end-to-end security, instant messaging, recording of meetings in the cloud, optimized use of the calendar, I really like the integrated collaboration tools the screen sharing of Simultaneously, I really like the wireless connection and the simplicity of the system, very easy to configure and a visually pleasing interface.
What do you dislike most about this product?
Zoom is an online communications tool that offers its users excellent service, with immediate solutions, quality meetings with ease of use, join through any device enabling internal and external communications. It is a program that is very well designed and has no flaws or problems, it is perfect.
What recommendations would you give to someone considering this product?
I recommend Zoom to all work teams and people who need to develop and join online meetings by sharing screen, with image and audio quality, end-to-end security, easy access, easy configuration. It is a tool that makes it possible to approach anyone in any place without limitations with interactive, fabulous meetings and that allows us to carry out our work successfully.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Mark M.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Great platform and incredibly easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom had wide spread adoption early into the pandemic. It's ease of use for participants and hosts is remarkable, especially with the more advanced features such as breakout room creation on the fly, polling and pre-post meeting communications (scheduling, reminders, replays)
What is your favorite aspect of this product?
Accessible to everyone. Much easier to use than Microsoft Teams or GoToMeeting. Doesn't require anything from the attendee other than a computer, phone or pad and internet connection. Downloading updates is automated and doesn't interfere with meetings. I have had nothing but excellent experiences creating meetings and participating in events and calls using Zoom.
What do you dislike most about this product?
The only thing I would like is to have volume control on the app. I have to turn down my volume on the computer to change the volume of output.
What recommendations would you give to someone considering this product?
It's a great value compared to other video conference solutions. There are many different options for signing up depending on the size of your organization and how you will use Zoom. I paid for the webinar option, but have never used it. Decided the meeting room option is more suitable to my audiences because it allows for networking.
Pros
- Transparent
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Caring
Please tell us why you think this review should be flagged.
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