Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Ease of Customization

80

Zoom Reviews

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Interactive video conferencing and chat.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from other similar products, in terms of its exclusive conference capacity it surpasses that of the rest so it is competitive to host all the participants that are required for a meeting from anywhere without inconvenience.

What is your favorite aspect of this product?

I like Zoom because it allows you to work with the following options: Its interface is simple and practical to use. Meeting room to accommodate larger audiences To broadcast meetings on social media Option to schedule meetings in Google Calendar With whiteboard function and annotation support. For screen sharing and recording function. Video chat capability Possibility of choosing manual background. Ability to share control of the data presented.

What do you dislike most about this product?

Occasionally, there have been delays for cloud recordings downloads.

What recommendations would you give to someone considering this product?

I recommend Zoom, it is a wonderful tool to create meeting rooms, carry out conversations with members of work teams, and collaborators. It provides all the necessary tools to have a suitable meeting environment, such as screen sharing, presentations and whiteboards, it is effective and effective for collaborative sessions and brainstorming sessions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arietzabeth A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

PERFORMANCE AND CONFIDENCE WITH ZOOM.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The difference of Zoom with other similar products is the quality of its connection and coverage in meetings maximum security, speed, offers solutions and advanced functions. Tools that are of great help when organizing meetings and connecting with colleagues, coworkers no matter where we are because Zoom has the power to unite us, it is a wonderful communications software that helps us maintain our collaboration from beginning to finish.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its HD image and audio quality, its end-to-end security, instant messaging, recording of meetings in the cloud, optimized use of the calendar, I really like the integrated collaboration tools the screen sharing of Simultaneously, I really like the wireless connection and the simplicity of the system, very easy to configure and a visually pleasing interface.

What do you dislike most about this product?

Zoom is an online communications tool that offers its users excellent service, with immediate solutions, quality meetings with ease of use, join through any device enabling internal and external communications. It is a program that is very well designed and has no flaws or problems, it is perfect.

What recommendations would you give to someone considering this product?

I recommend Zoom to all work teams and people who need to develop and join online meetings by sharing screen, with image and audio quality, end-to-end security, easy access, easy configuration. It is a tool that makes it possible to approach anyone in any place without limitations with interactive, fabulous meetings and that allows us to carry out our work successfully.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Mark M.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great platform and incredibly easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom had wide spread adoption early into the pandemic. It's ease of use for participants and hosts is remarkable, especially with the more advanced features such as breakout room creation on the fly, polling and pre-post meeting communications (scheduling, reminders, replays)

What is your favorite aspect of this product?

Accessible to everyone. Much easier to use than Microsoft Teams or GoToMeeting. Doesn't require anything from the attendee other than a computer, phone or pad and internet connection. Downloading updates is automated and doesn't interfere with meetings. I have had nothing but excellent experiences creating meetings and participating in events and calls using Zoom.

What do you dislike most about this product?

The only thing I would like is to have volume control on the app. I have to turn down my volume on the computer to change the volume of output.

What recommendations would you give to someone considering this product?

It's a great value compared to other video conference solutions. There are many different options for signing up depending on the size of your organization and how you will use Zoom. I paid for the webinar option, but have never used it. Decided the meeting room option is more suitable to my audiences because it allows for networking.

Pros

  • Transparent
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Caring

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