Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

89

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Magly J.

  • Role: Consultant
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Exceptional communication tool

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

One of the big differences that zoom has compared to other video conferencing tools is that zoom has Webinars and live one functionality, which is very useful to carry out training of selective personnel.

What is your favorite aspect of this product?

One of the most significant aspects that this communication tool has had in my work is that it makes it much easier for me to communicate with people inside and outside the company's facilities, it has also helped me a lot in the way of training staff. And carry out remote conferences where is essential to send and receive files.

What do you dislike most about this product?

Few things I could say that I dislike about this video conferencing tool but among them is the problem of poor integration with Office documents and I also think that it is a very populated tool which means that it can freeze on certain occasions this could be due to the fact that there are many people in the same room or maybe the quality of the internet.

What recommendations would you give to someone considering this product?

Personally, I would recommend it most of all for already established companies since it has a lot of functionalities which could take advantage of for the training of new employees.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Navneet Singh N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Zoom the video conferencing solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I have tried different apps like google meet and teams a little but the features it provides are outstanding. The video quality is amazing and the overall UI/UX is very user friendly. Does not consume much data and managing and taking classes on Zoom is pretty much easy. Calander is also provided to keep track of the day-to-day schedules.

What is your favorite aspect of this product?

My favorite aspect of this product is the video quality it provides. The video quality is seamless and crisp. On a stable connection, it works very fine and does not consume much data.

What do you dislike most about this product?

The only thing that I dislike about this is the security, People bomb meeting. They are trying to implement more and more security and they are somewhat successful but some more improvements are required.

What recommendations would you give to someone considering this product?

Yes, I would surely recommend this to others. If someone wants to hold a meeting this is the best and the most suitable solution present outside. And many organizations use this to organize their daily meeting so you can also trust this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mary V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Excellent product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is always good in conducting online meetings and communicating with team members from remote areas.

What is your favorite aspect of this product?

It provides best environment for online video communication without any delay.

What do you dislike most about this product?

I have nothing to dislike from this tool it is always powerful.

What recommendations would you give to someone considering this product?

I totally recommend this platform for online communication for it never disappoints.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Respectful

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